Frequently Asked Questions

I am an imteen account owner. How do I set or change my daily limit?

If you have an imteen account, you can change your imteen daily limit directly on the MAE app. This daily limit applies to payment, transfer and reload transactions.

 

To change your imteen daily limit on the MAE app:

  1. Log in to your MAE app and go to 'Settings' (top left corner)
  2. Go to the 'Pay & Transfer' tab, select 'Daily Limit‘, and select ‘Pay, Transfer & Reload Daily Limit’
  3. Choose your new daily limit from the dropdown menu
  4. Tap 'Save Changes' and verify with Secure2u if the new daily limit is higher than your current limit.

As a security measure to protect your accounts, a 12-hour cooling-off period will apply for any increase in your daily limit. You can still continue to make payments up to your current limit during this period. The new limit will take effect after the 12-hour period ends. We will notify you via the MAE app or SMS when the cooling-off period starts and ends.