Why is my transaction unsuccessful and showing 'Processing previous transaction'?

This means we are still processing your previous transaction, which will be completed within 30 minutes. During this time, you may not be able to perform any subsequent monetary transactions. Once processing is complete, you will receive a push notification.

Rest assured, no amount will be deducted from your account while the transaction is being processed. The amount will only be deducted once the transaction has been successfully processed.

1. What transactions am I not able to perform while my transaction is being processed?

While your transaction is being processed, you will not be able to perform the following:

• Instant Fund Transfer (IBFT)
• Tabung Haji Own Account Transfer
• Tabung Haji Third Party Transfer
• Visa Direct Fund Transfer
• Western Union Fund Transfer
• Send Money via ‘Send & Request’
• DuitNow Transfer via Mobile Number
• 3rd Party Transfer
• Interbank GIRO (IBG)
• Recurring Transfer
• JomPAY Payment

2. What services can I still use while my transaction is being processed?

You may continue to use other services on the MAE app and Maybank2u web while your transaction is being processed, such as checking your account balance, viewing transaction history, Scan & Pay, and other services.

3. How long do I need to wait before I can make another transaction?

If your transaction is still being processed, you may need to wait up to 30 minutes before making another transaction. You will receive a push notification once the transaction has been processed successfully.

4. What should I do if my previous transaction shows “Unsuccessful”?

If your previous transaction was unsuccessful, please try the transaction again.