Frequently Asked Questions

Settings

How do I change my security image?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Personal'
  4. Select 'Personal Info'
  5. Select the pencil icon to edit your security image
  6. Drag or upload your selected photo and select 'Next'
  7. Scale and fit your image
  8. Select 'Save'
  9. Request for 'Secure TAC' or 'SMS TAC'
  10. Select 'Confirm' to complete the changes

How to add contact details?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Personal'
  4. Select 'Additional Contact Details' tab
  5. Select the type of contact from the dropdown menu
  6. Key in your contact number
  7. Select 'Save'
  8. Select 'Confirm' to complete the changes

How to remove contact details?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Personal'
  4. Select 'Additional Contact Details' tab
  5. Select the 'More Options Menu' (three dots)
  6. Select 'Remove Contact Details'
  7. Select 'Save'
  8. Select 'Confirm' to complete the changes

How to update email address?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Personal'
  4. Select 'Additional Contact Details' tab
  5. Edit the email address field
  6. Select 'Save'
  7. Select 'Confirm' to complete the changes

How to select theme?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Personal'
  4. Select 'Additional Contact Details' tab
  5. Select your prefered theme
  6. Select 'Save'
  7. Select 'Confirm' to complete the changes

How to change password?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Security'
  4. Select 'Change Password' tab
  5. Key in your current password for verification
  6. Key in your new password and confirm your new password
  7. Select 'Save Changes'
  8. Request for 'Secure TAC' or 'SMS TAC'
  9. Select 'Confirm' to complete the changes

How to change security phrase?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Security'
  4. Select 'Security Phrase' tab
  5. Key in your new security phrase
  6. Select 'Save Changes'
  7. Request for 'Secure TAC' or 'SMS TAC'
  8. Select 'Confirm' to complete the changes

How to change security questions?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Security'
  4. Select 'Security Questions' tab
  5. Select your security questions from the dropdown menu
  6. Key in your answer
  7. Select 'Save Changes'
  8. Request for 'Secure TAC' or 'SMS TAC'
  9. Select 'Confirm' to complete the changes

How to disable Secure2u feature?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Security'
  4. Select 'Secure2u' tab
  5. Select the toggle to disable the Secure2u feature

How to increase or decrease my debit card limit?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Manage Debit Cards'
  4. Select the amount from the dropdown menu
  5. Select 'Save'
  6. Request for 'Secure TAC' or 'SMS TAC'
  7. Select 'Confirm' to complete the changes

How to set my credit card pin?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Manage Credit Cards'
  4. Select the 'More Options Menu'(three dots)
  5. Select 'Set Pin'
  6. Key in your new pin and confirm pin
  7. Agree to the 'Terms & Conditions'
  8. Select 'Set Pin'
  9. Request for 'Secure TAC' or 'SMS TAC'
  10. Select 'Confirm' to complete the changes

How to change your payment limit?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Pay & Transfer'
  4. Select 'Pay Limit'
  5. Select 'Add New Pay Limit'
  6. Type to search for payee
  7. Type in your payment limit
  8. Select 'Save'

How to remove your payment limit?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Pay & Transfer'
  4. Select 'Pay Limit'
  5. Select the 'More Options Menu' (three dots)
  6. Select 'Remove Limit'

How to change your transfer limit?

  1. Login with your Maybank2u access
  2. Go to 'Settings'
  3. Select 'Pay & Transfer'
  4. Select the pencil icon and transfer type
  5. Select the 'Transfer Limit' from the dropdown menu
  6. Select 'Save Changes'
  7. Request for 'Secure Verification' or 'SMS TAC'
  8. Select 'Confirm' to complete payment