Frequently Asked Questions

MaxiHome Contents

1. Does this plan cover jewellery?

Yes, but the total value of jewellery or valuables shall not exceed one third of the selected sum insured. For example, if you have RM60,000 coverage, you will be able to make claims of up to RM20,000 for jewellery.

2. How is MaxiHome Contents different from other home insurance products?

Unlike other home insurance products which offer protection for residences, MaxiHome Contents offers a comprehensive coverage which insures your personal belongings against accidental damage and loss. Besides that, it also covers damages and defence costs in respect of accidental death or bodily injury to any person (excluding family members residing with you) or accidental damage to third party's property caused by negligence within Malaysia.

3. RM5,000 cash was stolen from my house due to forcible and violent entry. Will MaxiHome Contents cover this?

Yes. MaxiHome Contents will cover for the amount lost, up to RM2,000 depending on your selected Home Contents Value.

4. Someone used a master key to enter my house and some items were stolen. Is this claimable?

This policy is subject to theft through forcible and violent entry or exit only. Losses without proof or forcible and violent entry or exit are not claimable.

5. Will I need to declare my household contents when I sign up for this policy?

You are not required to declare your household contents if you are agreeable with the sum insured based on rating criteria assisted by the Financial Executive.

6. How do I make a claim?

Please contact our Claims Assist at 1300 88 1007.

7. Are there any exclusions?

MaxiHome Contents does not cover:

  • Theft without any sign of break-in (forcible entry or exit)
  • Theft by domestic servant
  • Your home if left vacant for more than 90 days
  • War, terrorism, radioactive contamination and sonic boom
  • The excess amount imposed as stated in the policy contract

The above exclusions are not exhaustive. For a compelte list of exclusions, please refer to the policy contract.