How do I report a disputed transaction?

If you have been scammed and need to report an unauthorised M2U transaction, here’s what you need to do:

• Call Maybank’s Fraud Hotline at 03- 5891 4744 (24 Hours daily) or National Scam Response Centre (NSRC) at 997 (8am – 8pm daily).
• Immediately lodge a police report (within 24 hours) and submit it to us through email cybersecurity.echannels@maybank.com or visit our nearest Maybank branches.

The following is what you need to file your report:

Detailed Information about the Unauthorised M2U Transaction

• Description of the unauthorised transaction incident, including how you were approached (e.g., phone call, email, website)
• Date and time of the disputed transaction
• Amount of the disputed transaction
• Affected account number and payment methods (eg: 3rd party transfer).
• Your name
• Your NRIC or passport number
• Include details such as phone numbers, email addresses, or social media accounts used by the scammer
• Reason for the dispute

Personal Information Shared

• List any personal information you provided, such as your name, address, banking credentials or financial details.

Evidence of Communication

• Keep copies of any correspondence with the scammer. This may include emails, texts, and screenshots of online chats or social media interactions.