Transaction Limit Cooling-Off Period

Please be informed that starting 20 June 2025, we will be introducing a daily transaction limit to reload services. This is in line with our continued efforts to enhance the security of your transactions and ensure a safer online banking experience.

The default daily transaction limit will be set at RM200 for Prepaid Services and Game Credits, and you can increase this to a maximum of RM500 via Maybank2u web.

Any increase to your transaction limit will require authentication via Secure2u. Once you’ve increased your limit, a 12-hour cooling-off period will apply before your new limit takes effect on both the MAE app and Maybank2u web. During this period, you can only make reload transactions up to your current limit. Rest assured we will notify you via push notification and email on the MAE app when the cooling-off period starts and ends.

The daily transaction limit will be as follows:

Here’s how to increase your daily transaction limit for reload services via Maybank2u web:

Step 1: Log in and go to ‘Settings’

Step 2: Under ‘Pay & Transfer’, go to ‘Reload Limit’

Step 3: Click the dropdown to select your new intended limit

Step 4: Approve your transaction via Secure2u and you’re done!

We highly recommend that you review your daily transaction limit for transfer, pay and reload services and only increase your limit based on your needs.

We also encourage you to constantly monitor your transactions for any unusual activity. If you suspect someone has unauthorised access to your Maybank2u account, quickly activate the Kill Switch via the MAE app or Maybank2u web to temporarily block access to your account(s) and protect your money.

The cooling-off period is a 12-hour waiting period that begins when you submit a request to increase your transaction limit and ends when the change takes effect.

Throughout the cooling-off period, you can still make transactions within your current transaction limit.

After the cooling-off period ends, you can perform transactions up to your new limit.

You will receive push notifications from the MAE app or SMS to inform you when the cooling-off period starts and ends.

Why It Matters:

The cooling-off period is introduced to curb online banking fraud by safeguarding our customers should there be scammers attempting to increase transaction limit for unauthorised transactions. This cooling-off period serves as a security measure by providing our customers time to take preventive actions, such as contacting our Customer Care hotline at 1300-88-6688 or activating Kill Switch via the Maybank2u website or the MAE app to temporarily block the online banking account before the transaction can take effect.

This is in line with our continued efforts to enhance the safety and security of our customers’ online banking experience.

The services subject to the transaction limit cooling-off period are:

Transfers

• Third-party transfers (Maybank to Maybank)
• Interbank transfers (DuitNow, DuitNow-Transfer and GIRO)
• FPX & DuitNow Online Banking/Wallets
• Overseas Transfer
• MIGA-i Transfer
• Bakong Transfer Limit
• ASNB Own Account Transfer
• ASNB 3rd Party Transfer
• Tabung Haji Own Account Transfer
• Tabung Haji 3rd Party Transfer

Payments

• Maybank Products & Services
• Other Payees
• JomPAY

Reloads

• Prepaid Services (Mobile Prepaid Malaysia/International, Internet and Others)
• Game Credit with PIN

Please note that additional services will be included in stages as we continue to enhance our security measures.

1. Can I still make transactions during the cooling-off period?
   Yes, during the cooling-off period, you can continue to make transactions up to your previous limit without disruptions. The new increased limit will only take effect once the 12-hour cooling-off period ends.
   
   
2. Can I adjust my online transaction limit (transfer, pay or reload) again during this cooling-off period?
   Yes, you can adjust your transaction limit during this period. However, if the adjustment involves setting a higher limit, the cooling-off period will reset. You will need to undergo another full 12-hour cooling-off period before the new limit takes effect. This reset is part of our security measures to ensure the safety of your account.
   
   
3. During the cooling-off period, what happens if I request to adjust my transaction limit (transfer, pay or reload) equal to or lower than my current transaction limit?
   If you request to adjust your transaction limit equal to or lower than the current limit during the cooling-off period, it will be reflected immediately.
   
   
4. How will I know if a cooling-off period is ongoing?
   You will receive notifications via push notification on the MAE app or email when a cooling-off period starts and ends.

To read a more comprehensive FAQ, click here.