Transaction Limit Cooling-Off Period

Please be informed that starting on 5 December 2024, the following pay limits will apply to the bill payment feature to enhance the security of your transactions.

All previous pay limits will be reset to the new default daily limits. This change helps reduce financial risk in the event of unauthorised access, ensuring a safer online banking experience.

The pay limits are as follows:

These changes affect transactions on both the Maybank2u website and the MAE app.

For a full list of services impacted by the cooling-off period, please refer to the section below.

We recommend reviewing and lowering your Maybank2u transaction limits to match your spending habits. You should also monitor your transactions regularly and adjust your Pay and Transfer limits to minimise the risk of unauthorised transactions. If you detect any irregularities or fall victim to scams, immediately contact Maybank’s 24/7 anti-fraud hotline at 03-5891 4744 or the National Scam Response Centre at 997.

The cooling-off period is a 12-hour waiting period that begins when you submit a request to increase your transaction limit and ends when the change takes effect.

Throughout the cooling-off period, you can still make transactions within your current transaction limit.

After the cooling-off period ends, you can perform transactions up to your new limit.

You will receive push notifications from the MAE app or SMS to inform you when the cooling-off period starts and ends.

Why It Matters:

The cooling-off period is introduced to curb online banking fraud by safeguarding our customers should there be scammers attempting to increase transaction limit for unauthorised transactions. This cooling-off period serves as a security measure by providing our customers time to take preventive actions, such as contacting our Customer Care hotline at 1300-88-6688 or activating Kill Switch via the Maybank2u website or the MAE app to temporarily block the online banking account before the transaction can take effect.

This is in line with our continued efforts to enhance the safety and security of our customers’ online banking experience.

The services subject to the transaction limit cooling-off period are:

Transfers

• Third-party transfers (Maybank to Maybank)
• Interbank transfers (DuitNow, DuitNow-Transfer and GIRO)
• FPX & DuitNow Online Banking/Wallets
• Overseas Transfer
• MIGA-i Transfer
• Bakong Transfer Limit
• ASNB Own Account Transfer
• ASNB 3rd Party Transfer
• Tabung Haji Own Account Transfer
• Tabung Haji 3rd Party Transfer

Payments

• Maybank Products & Services
• Other Payees
• JomPAY

Please note that additional services will be included in stages as we continue to enhance our security measures.

1. Can I still make transactions during the cooling-off period?
   Yes, during the cooling-off period, you can continue to make transactions up to your previous limit without disruptions. The new increased limit will only take effect once the 12-hour cooling-off period ends.
   
2. Can I adjust my online transaction limit (transfer or pay) again during this cooling-off period?
   Yes, you can adjust your transaction limit during this period. However, if the adjustment involves setting a higher limit, the cooling-off period will reset. You will need to undergo another full 12-hour cooling-off period before the new limit takes effect. This reset is part of our security measures to ensure the safety of your account.
3. During the cooling-off period, what happens if I request to adjust my transaction limit (transfer or pay) equal to or lower than my current transaction limit?
   If you request to adjust your transaction limit equal to or lower than the current limit during the cooling-off period, it will be reflected immediately.
4. How will I know if a cooling-off period is ongoing?
   You will receive notifications via push notification or SMS when a cooling-off period starts and ends.

To read a more comprehensive FAQ, click here.