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Kill Switch

A quick way to protect your funds from online scams

More info


The Kill Switch is a self-service security feature that lets you protect your funds from online scams and enhances your online banking security. It is available on the MAE app and Maybank2u web.

There are 3 ways you can use the Kill Switch to instantly protect your funds if you suspect that you’ve been scammed:

Kill Switch Features

How it works

Block Debit Card (COMING SOON)

  • Blocks all outgoing transactions from your Maybank Debit Card

Block Credit/Charge Card

  • Blocks all outgoing transactions from your Maybank Credit/Charge Card

Deactivate Maybank2u access

  • Automatically logs out from all active sessions on the MAE app, M2U MY app and Maybank2u web
  • Blocks any further login attempts


Stay tuned as more Kill Switch features will be released soon. This is part of our continuous effort to enhance your online banking security.

Benefits


  • Protect your funds immediately if you suspect that you’ve been scammed
  • Prevent unauthorised transactions as online scammers will not be able to access your cards or Maybank2u
  • Enhance your online banking security as reactivation will require a strict identity verification process by Maybank Group Customer Care (MGCC) or Maybank branch officer

How to activate


There are 2 ways to activate the Kill Switch. Just follow the step-by-step guides below:

Activate Kill Switch via the MAE app

Step 1: Launch the MAE app and tap ‘More’

Step 2: Tap ‘Kill Switch’

Step 3: Select the feature you would like to block or deactivate

Step 4: Read the terms and authorise the transaction via Secure2u


Activate Kill Switch via Maybank2u web

Step 1: Log in to www.maybank2u.com.my

Step 2: Go to ‘SETTINGS’

Step 3: Click ‘SECURITY’ and select ‘Kill Switch’

Step 4: Select the feature you would like to block or deactivate

Step 5: Read the terms and authorise the transaction via Secure2u


For your added convenience, you can also block your Maybank Cards by accessing your accounts. Just follow the step-by-step guide below:

Block card via the MAE app

Step 1: Launch the MAE app and tap on the 'Cards' tab under ‘Accounts’

Step 2: Select the debit/credit/charge card you want to block, then tap 'Block Card'

Step 3: Tap 'Next' and 'Confirm' after agreeing with the terms

Step 4: Tap 'Approve' on the Secure Verification request or enter the 6-digit TAC sent to your registered mobile number.

Step 5: Upon successful card blocking, you will receive an SMS and Push Notification. The card status will be updated to 'Temporarily Blocked'


Note: You will automatically be logged out from all active sessions immediately after you have deactivated your Maybank2u access.

How to deactivate


To unblock your cards or reactivate Maybank2u access, you will need to call the Maybank Group Call Centre (MGCC) at 1300 88 6688 or visit a Maybank branch.

FAQ


  1. I suspect that I have been scammed. What should I do?
    If you notice suspicious/unauthorised transactions or suspect that you’ve fallen victim to an online scam, you should immediately use the Kill Switch to protect the funds in your account. Immediately call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am to 8pm daily) to make a report.
  2. I received a push notification and SMS, that my Kill Switch has been activated but I did not perform this action. What should I do?
    If you suspect someone has stolen your Maybank2u username and password, immediately call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 for assistance.
  3. I would like to reactivate my Maybank Cards or Maybank2u access. What should I do?
    You will need to visit a Maybank branch or call Maybank Group Call Centre (MGCC) at 1300 88 6688 to unblock your credit/charge card and reactivate your Maybank2u access.
  4. How long before I can use my Maybank Cards or login to Maybank2u after reactivation?
    Once reactivated via successful verification by MGCC or a Maybank branch officer, you will immediately be able to use your debit/credit/charge card to make payments and log in to the MAE app or Maybank2u web/app using your existing username and password.
  5. What will happen if I do not reactivate my Maybank Cards or Maybank2u access?
    Rest assured that your money will remain in your bank account. Your blocked debit/credit/charge cards will not be usable and your Maybank2u access will be terminated if you do not reactivate it within 12 months. You will then need to register for a new Maybank2u access at a Maybank branch. Click here to find a Maybank branch near you.

Click here to read the full FAQ.

If you suspect you’ve been scammed, immediately call Maybank’s 24/7 Fraud Hotline at 03-5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily)