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The Kill Switch is a self-service security feature that lets you protect your funds from online scams and enhances your online banking security. It is available on the MAE app and Maybank2u web.
There are 3 ways you can use the Kill Switch to instantly protect your funds if you suspect that you’ve been scammed:
Kill Switch Features |
How it works |
---|---|
Block Debit Card (COMING SOON) |
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Block Credit/Charge Card |
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Deactivate Maybank2u access |
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Stay tuned as more Kill Switch features will be released soon. This is part of our continuous effort to enhance your online banking security.
There are 2 ways to activate the Kill Switch. Just follow the step-by-step guides below:
Activate Kill Switch via the MAE app
Step 1: Launch the MAE app and tap ‘More’
Step 2: Tap ‘Kill Switch’
Step 3: Select the feature you would like to block or deactivate
Step 4: Read the terms and authorise the transaction via Secure2u
Activate Kill Switch via Maybank2u web
Step 1: Log in to www.maybank2u.com.my
Step 2: Go to ‘SETTINGS’
Step 3: Click ‘SECURITY’ and select ‘Kill Switch’
Step 4: Select the feature you would like to block or deactivate
Step 5: Read the terms and authorise the transaction via Secure2u
For your added convenience, you can also block your Maybank Cards by accessing your accounts. Just follow the step-by-step guide below:
Block card via the MAE app
Step 1: Launch the MAE app and tap on the 'Cards' tab under ‘Accounts’
Step 2: Select the debit/credit/charge card you want to block, then tap 'Block Card'
Step 3: Tap 'Next' and 'Confirm' after agreeing with the terms
Step 4: Tap 'Approve' on the Secure Verification request or enter the 6-digit TAC sent to your registered mobile number.
Step 5: Upon successful card blocking, you will receive an SMS and Push Notification. The card status will be updated to 'Temporarily Blocked'
Note: You will automatically be logged out from all active sessions immediately after you have deactivated your Maybank2u access.
To unblock your cards or reactivate Maybank2u access, you will need to call the Maybank Group Call Centre (MGCC) at 1300 88 6688 or visit a Maybank branch.
Click here to read the full FAQ.