Dear Valued Customers,

To better protect your account, we’re introducing a new security verification process for MAE app PIN resets, effective 7 April 2026. This applies to Individual/Sole Proprietor users.

If you need to reset your MAE app PIN, verify your identity through one of the following methods:

1. Option 1: Verify using MyKad/Passport
   Scan your ID (MyKad/Passport) and take a self-portrait photo within the MAE app.
   If you are unable to complete the verification via MyKad/Passport, use Option 2 instead.
2. Option 2: Verify using temporary M2U PIN
   Visit any Maybank ATM to generate a temporary M2U PIN, then use it within 48 hours to complete verification in the MAE app.
   If you are not resetting your MAE app PIN or typically use biometric authentication to access the MAE app, no action is required. You may continue using the MAE app as usual.

Visit product page for step-by-step guides and read the Frequently Asked Questions here.

For further assistance with the security verification, please visit your nearest Maybank branch.

Thank you for your continued support as we work to keep your banking experience safe.