Update Your Browser and Mobile OS for Uninterrupted Access to Maybank2u Web, the MAE app, M2U Biz and M2E
Dear Valued Customers,
As part of our continuous commitment to providing you with a safe and seamless online banking experience, please be informed that we will be progressively limiting access to Maybank2u web, the MAE app, M2U Biz (web and app), and M2E (web and app) on unsupported browsers and mobile operating systems (OS).
Older browsers and mobile OS versions no longer receive essential security updates, making them more vulnerable to risks such as data breaches, malware, and unauthorised access. To help safeguard your online banking experience and ensure uninterrupted access, we strongly encourage you to update your browser and mobile operating system to the latest supported versions.
To ensure a seamless transition, we will be implementing these updates in phases, starting from the browsers and mobile OS versions listed below. If your current device does not support the latest OS versions, we have curated a selection of partner deals here for you to help make upgrading easier.
|
Platform |
What You Need to Know |
|---|---|
|
Maybank2u web, M2U Biz web & M2E web |
Access will be discontinued on older browser versions below:
Please update your browser via its ‘Settings’ or ‘Help’ menu. |
|
MAE app, M2U Biz app & M2E app |
Access will be discontinued on devices running Android 9, Android 10, iOS 14 or iOS 15. Devices on newer but unsupported OS versions such as Android 11 & 12 and iOS 16 & 17 will continue to have access to MAE. However, for added security, a lower daily transaction limit may apply. To continue enjoying full access and your current transaction limits, please update your device’s OS via ‘Settings’ to the latest supported versions (Android 13 / iOS 18 or above). |
These enhancements are part of our ongoing efforts to deliver a secure and reliable online banking experience. We thank you for your understanding and continued trust.
Frequently Asked Questions
- How do I check or update my mobile device’s OS?
You will need to go to ‘Settings’ on your mobile device and select ‘About Device’. There should be an option for you to upgrade your OS version. - How do I check or update my web browser (mobile or desktop)?
Open your browser’s Settings or Help menu and select ‘About [Browser Name]’ to see your current version. If an update is available, follow the prompts to install it, or visit the browser’s official website or app store to download the latest version. - I’m unable to update my mobile device’s OS. What should I do?
You may need to check if your mobile device is compatible with the required OS version. - What happens if I do not update my OS / web browser in time?
If your mobile device or browser isn’t updated, you may lose access to the platforms or have lower transaction limits when using the MAE app and Maybank2u web. - Why can only certain OS / browser versions be used?
The newer operating systems and browsers have the latest security features and fixes that keep your banking safe. Older versions no longer receive security updates, which makes them more vulnerable to risks like malware or unauthorised access. - My mobile device is old and not eligible for an OS update. What should I do?
We strongly encourage you to download our online banking apps on a compatible mobile device with the required OS versions. If you are upgrading to a new device, kindly be reminded that you are required to activate Secure2u again, either at a Maybank ATM (for MAE app users) or directly in the app (for M2U Biz and M2E users). There will be a minimum 12-hour cooling-off period before Secure2u can be used on the new device.
For MAE app users, read the step-by-step activation guide .
For M2U Biz and M2E users, the app will guide you through the activation steps here.
For further queries, contact our Customer Care team at 1-300-88-6688 or email us at mgcc@maybank.com.
Thank you.