Phishing Scam

Phishing scams happen when scammers attempt to trick you into giving out personal information such as your online banking password, your bank account number, your credit card number or ATM pin. The scammer may contact you via email, social media, phone call or text message and trick you into updating your banking details or directing you to a fake website where they attempt to gather your personal information.

How to spot a phishing scam?

• You received unidentified or suspicious SMS, email or phone calls asking for your personal information or your banking information.
• Scammers can also pretend to be from well-known organisations and request you to provide personal or banking information to ‘investigate’ the matter they have called you about.

How to protect yourself from phishing scam?

• DO NOT share your ATM card number, PIN number, username, password and Transaction Authorisation Code (TAC) number.
• DO NOT respond to requests to update 3rd party TAC mobile number.
• We encourage you to take precautions when giving out any confidential information (including your credit card number) over the Internet/phone or any other channels.
• If suspect that you may have responded to an SMS, email or phone scam, contact your bank immediately.

What is phishing via email?

• Phishing is a word stemming from….
• The victims are tricked into clicking on a bogus

Never respond to emails that:

• Requires you to submit your personal information directly to the e-mail or online.
• Claims there are unauthorised transactions on your account and requires your account information.
• Claims that your account has been compromised and requests that you enter, validate or verify your account information.

What is phishing via phone?

• Typically, fraudsters try to cold call victims pretending to be from a trusted organisation – like your bank, the police, a utility provider or a computer company.
• While the criminals’ tactics can vary, the aim is the same. They want to get your personal or financial information, encourage you to hand over your cards or cash or trick you into transferring money into accounts they control.

Protect yourself from phishing via phone

• DO NOT share your ATM card number, PIN number, username, password and Transaction Authorisation Code (TAC) number.
• DO NOT respond to requests to update 3rd party TAC mobile number.
• We encourage you to take precautions when giving out any confidential information (including your credit card number) over the Internet/phone or any other channels.
• If you suspect that you may have responded to a phone fraudand provided your bank account details, contact your bank immediately.

What is phishing via SMS?

• Fraudsters won’t just pretend to be your bank. Sometimes they’ll claim to be from well-known organisations and inform you that you have won a reward.
• The text will contain a link for you to click or a number to call to sort out the problem and claim a prize.
• If it’s a link, it will direct you to a fake website that will harvest your bank login information.
• If there’s a phone number, it won’t be your bank and the scammer the other end of the line will try to get you to reveal information such as usernames, passwords and PINs.

Protect yourself from phishing via SMS

• Do not reply to the text message.
• Be cautious about clicking on any links that may be embedded or calling the number in a text message
• Register your mobile number for your TAC
• Do not register 3rd party mobile number as your TAC mobile number.
• If you think you might have responded to a text message scam and provided your bank account details, contact your bank immediately.

Immediately call Maybank's 24/7 Fraud Hotline at 03-5891 4744 or the National Scam Response Centre at 997.