Debit and Credit Card Safety Tips

• Register for SMS notification to receive alerts with regards to your ATM transactions
• Contact the Bank immediately if you receive any SMS alerts on withdrawals not performed by you
• For debit card oversea flag* activation, please activate only for the duration of your trip
• Customers are also encouraged to opt for e-payment or e-wallet for your purchases
• Ensure that your card is in your possession at all time
• DO NOT leave your card unattended in vehicle/locker to avoid theft
• DO NOT share/compromise PIN with anyone
• DO NOT use birth date, IC or mobile no or combination of numbers which can easily be assumed as PIN
• DO NOT allow another person to withdraw on your behalf
• DO NOT follow any instructions requesting to transfer funds to an unknown 3^rd party account
• BE AWARE that no BNM or any Bank’s officer will call you and request for your card details
• DO CALL our contact centre at 1300-88-66-88 immediately to report LOST of card

*What is Debit Card Overseas Flag?

Debit Card Overseas Flag is an indicator which the cardholder needs to activate to get access to worldwide ATMs for cash withdrawals and Point-of-Sale (POS) transactions overseas.

When a cardholder has activated his/her debit card overseas flag for any overseas usage transactions, the cardholder is advised to be aware that there is a risk that his/her debit card may not have secure verification features for ATM / POS transactions which may vary among countries / merchants. A fraudulent transaction may occur if the cardholder data is compromised.

Cardholders are advised to always conduct “Overseas Transaction” with caution to avoid any fraudulent case.

Having a credit card brings about a world of convenience: no more thick wads of cash to lug around, or having to forgo that great bargain because you're a little short on money and there's no ATM in sight. Whether you're using your credit card over the Internet or at the store, there are several steps you can take to ensure that your credit card is not misused.

• Safeguard your credit card against fraud
• Sign it immediately once you receive it.
• Report immediately to Maybank Credit Card Centre if it is lost or stolen.
• Do not lend your credit card to anyone.
• Do not provide your credit card details to an unknown party.
• Do not carry your PIN together with your card or disclose it to anyone.
• Keep the Maybank Credit Card Centre telephone number handy in case of lost/stolen cards, unauthorised transactions or PIN disclosures.
• Cut your expired credit cards into two when you receive your new cards.
• Checking your credit card transactions
• Check all details and the total on the charge slip before signing it.
• Keep the charge slips and verify them against your credit card statement when it arrives.
• Notify Maybank Credit Card Centre immediately of any error or possible unauthorised transactions.
• Destroy all your charge slips before throwing them away.

Do's and Don't's

• Got a questionable transaction on your statement?
• To facilitate transaction queries or disputes, print out the Dispute Form (PDF) and fill it out accordingly.
• Attach copies of the relevant Account Statement and Sales Drafts and fax it to us at 03-7953 8675, or email to us at disputemgmt@maybank.com.my or mail it to us at:
  • Maybank Credit Card Centre,
    c/o Customer Service
    7th Floor, Menara Maybank
    100 Jalan Tun Perak 50050 Kuala Lumpur