Malware Shielding

Malware Shielding is a preventive security feature on the MAE app that automatically detects and notifies you of malware and risky permission settings on your device every time you launch your MAE app. This security feature offers enhanced protection against unauthorised transactions and a safer online banking experience.

Note: Maybank does not access, collect, process or store any personal information from the applications installed on your device through this feature. Your banking information and personal data remains confidential and protected.

If the feature detects potential threats such as malware or risky permission settings, it will immediately notify you with necessary action steps so that you may then continue to use your MAE app securely. This helps to:

1. Prevent unauthorised transactions
2. Safeguard the money in your account
3. Warn or stop you from performing banking activities on compromised devices
4. Protect you from falling victim to malware scams

The malware shielding preventive security feature has the capability to detect the following:

1. Do not click on links or open attachments (e.g. .apk file) from unknown senders
2. Never share your username, password, PIN and TAC number with anyone
3. Download applications from official app stores only such as Apple App Store, Google Play Store and Huawei AppGallery
4. Ensure that your MAE app and mobile operating system are up-to-date with the latest security enhancements
5. Install and regularly run anti-virus/anti-malware software on your devices to detect potential threats

Click here to view other scam awareness tips.

Click here to view other security enhancements by Maybank.

1. My MAE app has notified me that I have downloaded malicious apps. What does this mean? What should I do?
   This means we have detected that you have downloaded malicious apps on your device and these malicious apps may put your MAE app or account(s) at risk. To protect the money in your account, immediately uninstall all the malicious apps from your device and launch the MAE app again.
   
   
2. I have turned off developer mode on my device but I am still unable to access my MAE app. What should I do?
   Kindly contact Maybank Group Customer Care (MGCC) at 1-300-88-6688 (local) or +603 7844 3696 (overseas) for assistance or email us at mgcc@maybank.com.
   
   
3. My MAE app has notified me that accessibility mode on my device has been enabled. What does this mean? What should I do?
   This means that you have enabled accessibility mode on your device and this may put your MAE app or account(s) at risk. To protect the money in your account, quickly turn off accessibility mode in your device settings.
   
   How to turn off accessibility mode for apps on Android
   Step 1: Go to ‘Settings’ on your device
   Step 2: Tap ‘Accessibility’
   Step 3: Select ‘Installed apps’ then go to the app mentioned
   Step 4: Toggle to turn ‘Off’ and you’re done!
   
   
4. I am screen sharing and using my MAE app at the same time but the other person is unable to view my MAE app screen. Why does this happen?
   We have implemented a security feature on the MAE app that blocks and does not allow other people or third parties to view or exploit sensitive banking information from your MAE app when you are screen sharing and using the app at the same time. This prevents them from stealing your online banking information or accessing the funds in your account.
   
   
5. I have launched my MAE app and have to agree to the Terms & Conditions of the malware shielding feature. Why do I have to agree before proceeding to use my app?
   By agreeing to the Terms & Conditions of the malware shielding feature, this means that you have read and acknowledged that our new malware shielding feature will automatically scan, detect and notify you of potential malware and risky permission settings on your device upon launching of your MAE app.

6. Do all banking apps in Malaysia have this malware shielding security feature?
   The Association of Banks in Malaysia (AIBIM) have announced that member banks will need to commence the implementation of malware shielding technology on their mobile banking apps, in order to provide further protection to banking customers from falling victim to malware scams. You can read more about it here.

Click here to view the full FAQ on Malware Shielding.