Important Notice 

You will receive your new Maybank Debit Card within 9 working days (address within Malaysia) or 30 working days (overseas), from the date of application submission via Maybank2u and for the customer who is residing in overseas requested to liaise with their “home branch” for overseas delivery authorization and arrangement.

All existing debit cards can be replaced with the exception of the following:

• Maybank FC Barcelona Visa Debit Card
• Maybank Visa Debit Picture Card
• Maybank Premier Visa Debit Card

Step by Step Maybank Debit Card replacement in Maybank Debit Card Kiosk

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Click here for the list of Maybank Debit Card Replacement Kiosk in Maybank Branches

Click here for Terms and Conditions

Step 1: Log in to Maybank2u

Step 2: Click on 'Settings' and select 'Cards'

Step 3: Under 'Manage Debit Cards', and select 'Overseas Debit Card Activation' and click 'Enable'

Step 4: Set your preferred date

Step 5: Complete your activation with Secure2u

Q1. What do I need to do when my debit card is going to expire?

• You may proceed to debit card replacement or renewal via Maybank2u, Maybank Debit Card Kiosk or to the nearest Maybank branches.

Q2. Who can apply for a replacement or renewal of Maybank Debit Card via Maybank2u?

• All existing Maybank Debit Cardmembers who wish to replace or renew their Debit Cards for any reason can apply, except for Blocked /Stolen & Forgotten PIN.

Q3. What type of Maybank Debit Card can be replaced via Maybank2u?

• All existing debit cards can be replaced.

Q4. How do I apply for a Maybank Debit Card replacement or renewal via Maybank2u?

• Step 1: Log in to Maybank2u (www.maybank2u.com.my)
• Step 2: Go to ‘SETTINGS’ and select ‘CARDS'
• Step 3: Under ‘Manage Debit Cards’, go to ‘Debit Card – Replace, Renew, Activate & Block’ and Click 3 dots and select Replace/Renew Card’.
• Step 4: Select your preferred New Maybank Debit Card and fill up the delivery address, postcode and state and click submit.

Q5. When will I receive my replacement or renewal Maybank Debit Card?

• You will receive your new Maybank Debit Card within 9 working days (address within Malaysia) or 30 working days (overseas), from the date of application submission via Maybank2u and for the customer who is residing in overseas requested to liaise with their “home branch” for overseas delivery authorization and arrangement.

Q6. Is there any card replacement or renewal fee?

• Yes, debit card replacement fee is RM12 while it is free for debit card renewal.

Q7. What are the documents do I need to bring when replacing my debit card at Maybank branch?

• You are required to bring your original MyKad and the existing debit card for the replacement process.

Q8. I’m living in overseas and my current card is expiring soon. What do I need to do?

• You may apply via Maybank2u and your new card will be delivered within thirty (30) working days from the date of application and the customer is requested to liaise with their “home branch” for overseas delivery authorization and arrangement.

Q9. How do I activate my replacement debit card?

• The activation can be performed via the following channels:
• Maybank2u website (maybank2u.com.my)
• Log in to Maybank2u website
• Go to Settings > CARDS > Manage Debit Cards > Activate
• Maybank’s ATM
• Insert Cards > Select Language > Enter PIN >
• Select Other Transaction > Other Services > Next Screen > Card Activation

Q10. What happens to my old debit card once I have replaced or renew it?

• Once the new debit card is activated, your old debit card will be permanently de-activated. For Maybank2u replacement or renewal, kindly destroy the existing debit card once the new debit card is received.

Q11: What do I need to do in order to use my new debit card for purchase?

You will need to set the Purchase Limit on your new debit card via the steps below.

• Step 1:Log in to Maybank2u.
• Step 2:Click on ‘Settings’ and select ‘Cards’.
• Step 3:Under Manage Debit Cards, select ‘Preferred Purchase Limit’.
• Step 4: Request for secure2u and click Save to complete.

Q12: What do I need to do in order to make online purchase?

For online purchase, you are required to set your Purchase Limit (refer to Q11) and activate Online Transaction via the steps below.

• Step 1:Log in to Maybank2u.
• Step 2:Click on ‘Settings’ and select ‘Cards’.
• Step 3:Under Manage Debit Cards, select ‘Debit Card E-Commerce Activation’.
• Step 4:Click Activate to complete.

Q13: What do I need to do in order to make overseas purchase?

For overseas purchase, you are required to set your Purchase Limit (refer to Q11) and activate Overseas Activation via the steps below.

• Step 1:Log in to Maybank2u.
• Step 2:Click on ‘Settings’ and select ‘Cards’.
• Step 3:Under Manage Debit Cards, select ‘Overseas Debit Card Activation’.
• Step 4:Click ‘Disable’ and set your preferred date.
• Step 5:Request for Secure2u and click Confirm to complete.

Q14: Who should I contact for any inquiry?

For any other Debit Card related issue or enquiry, you may contact our Call Centre at 1300 88 6688 or visit any branch nearest to you.

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