Dear Valued Customers,

If you have the MAE app or use Maybank2u.com.my, starting 18 September 2025, you can only reset your Maybank2u password directly on the MAE app. This update is part of our ongoing efforts to ensure a safer online banking experience for you. This is only applicable to Individual/Sole Proprietor users, there are no changes for M2UBiz and M2E users.

If you know your Maybank2u password but want to update it, simply log into the MAE app and update it under Settings > Security > Change Password.

If you are an Individual or a Sole Proprietor user and have forgotten your Maybank2u password, you can reset it on the MAE app by following the steps below.

1. Tap on ‘Forgot Password’ or ‘Forgot Login Details’ when you are prompted with the login screen.
2. Select ‘Verify Using Secure2u’.
3. Select the method you would like to verify your account. Please ensure that it is the same selection you used to register your Maybank2u account for the first time (debit card, credit card, MAE wallet number or access number).
4. Key in your MAE app PIN (the 6-digit PIN number you use to unlock your MAE app).
5. Verify your identity by scanning your NRIC/Passport and taking a self portrait photo with your camera.
6. Your username will be displayed, please check and confirm it is correct before proceeding to the next step.
7. Please key in your new password and authenticate it via Secure2u
8. Your password has been successfully reset! Please note that, as a security measure, you can only reset your password once every 24 hours.

If you have problems logging into your Maybank2u account because of loss of Secure2u linked device, forgotten your MAE PIN, unable to verify your identity or unable to proceed with any of the steps above, you may reset your Maybank2u password by following the steps below:

1. Please set a temporary M2U PIN via your nearest Maybank ATM or Maybank branch.
2. Tap on ‘Forgot Password’ or ‘Forgot Login Details’ when you are prompted with the login screen.
3. Select ‘Verify using temporary M2U PIN’.
4. Select the method you would like to verify your account. Please ensure that it is the same selection you used to register your Maybank2u account for the first time (debit card, credit card, MAE wallet number or access number).
5. Key in your temporary M2U PIN.
6. Your username will be displayed, please check and confirm it is correct before proceeding to the next step.
7. Key in your new password and your password has been successfully reset! Please note that, as a security measure, you can only reset your password once every 24 hours.

Important note for setting a temporary M2U PIN

• To set a temporary M2U PIN, head to your nearest Maybank ATM, insert your debit or credit card that was used to register your Maybank2u account for the first time, and then enter your 6-digit card PIN.
• If you do not have a card, you can obtain an Access Number and set a temporary PIN by visiting your nearest Maybank branch, and seek assistance from our branch staff.
• Please note that your temporary M2U PIN is only valid for 48 hours.

Please note that your Maybank2u account will be blocked for 24 hours upon 3 failed verification attempts.

Kindly note that your Maybank2u password can only be reset via the MAE app. If you have not yet downloaded the MAE app, click here for more information.

Read the Frequently Asked Questions here.