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Secure2u: First-time activation and activation on new devices will now require physical activation via Maybank ATM

Dear Valued Customer,

Please be informed that starting 31 October 2023, all first-time Secure2u activation and activation on new devices will require activation via Maybank ATM. The implementation of additional verification procedures at ATMs is to enhance the security measures that are already in place, aligning with Bank Negara Malaysia's latest security standards.

We understand that this updated security measure may come with added inconvenience but rest assured that we are dedicated to provide you with the support you need throughout this process.

Kindly follow these steps below to activate your Secure2u in order to approve transactions:

Part 1: Register for Secure2u via the MAE app

Part 2: Activate Secure2u at a Maybank ATM

  1. Download or launch the MAE app
  2. Under Quick Actions, tap ‘Secure2u’ to register for Secure2u on your device
  3. Tap ‘Register Secure2u Now’ and follow the on-screen instructions to complete your registration

Once your Secure2u registration is successful, you will receive a push notification and SMS to remind you to activate Secure2u at a Maybank ATM within 30 days.

Remember to bring your debit, credit or charge card as stated on the MAE app to the Maybank ATM after successful Secure2u registration.

After you have registered for Secure2u on the MAE app on your device, here’s how to activate it:

  1. At the Maybank ATM, insert your card and key in the card PIN (Personal Identification Number)
  2. On the Main Menu, select ‘Secure2u Activation’
  3. Select ‘Activate Secure2u’ and follow the on-screen instructions to complete your activation

Once you have activated Secure2u on MAE, there will be a minimum 12-hour activation period before you will be able to use Secure2u to approve transactions. This helps to prevent unauthorised Secure2u activations.

 

For more information, click here or email us at mgcc@maybank.com for further enquiries.

FAQ

  1. I have activated Secure2u on the MAE app. Will this affect me?
    No. If you have already activated Secure2u on MAE, you may continue to approve transactions as usual until the point in time where you switch to a new device from 31 October 2023 onwards.

  2. I have activated Secure2u on the MAE app but I will need to change to a new device from 31 October 2023 onwards. Will this affect me?
    If you are changing to a new device from 31 October 2023 onwards, you will need to register for Secure2u on the MAE app on your new device and then activate your Secure2u at a Maybank ATM.

  3. I have multiple Maybank2u IDs to access my individual and sole proprietorship accounts separately. How will this affect me?
    If you have not activated Secure2u before or if you're changing to a new device from 31 October 2023 onwards, to ensure better security for your banking transactions, the MAE app only allows for one Secure2u registration per device, so you will need to activate Secure2u for each Maybank2u ID separately on different devices. This is because Secure2u can only be linked to one device at a time.

    For multiple individual M2U IDs
    You have the option to merge your multiple individual M2U IDs into one single ID, so that you can access all your accounts under one M2U ID and use only one ATM card moving forward. Please head to the nearest Maybank branch for assistance in merging your multiple individual M2U IDs.

    For sole proprietorship and individual M2U IDs
    For additional security measures, we highly encourage you to use a separate device for each M2U ID that is used for your business and personal accounts to minimise your risk of having more than one account compromised simultaneously, in circumstances where your device is stolen or hacked. If you face ATM activation issues during this process, please contact Maybank Group Customer Care at 1-300-88-6688 (Malaysia) or +603 7844 3696 (Overseas) or visit any of our branches.

  4. What happens if I did not activate Secure2u at a Maybank ATM within 30 days?
    If you did not activate Secure2u at a Maybank ATM within 30 days after registering for Secure2u on your device, you will need to re-register for Secure2u on your MAE app again.

  5. I am overseas right now and have to activate Secure2u in order to perform transactions. What should I do?
    Please proceed to register Secure2u via the MAE app as per the instructions. Upon successful registration, kindly call the Customer Care Hotline at 603-7844-3696 (overseas).

To read a more comprehensive FAQ, click here.

Thank you.