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[UPDATED] More transactions will require authorisation via Secure2u on MAE

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Dear Valued Customers,

Please take note that Secure2u authorisation will be moved to the MAE app on 1 July 2023. Secure2u on the MAE app will be the only authorisation method for you to approve for the following transactions:

Applicable ToServicesTransactions

Applicable for MAE app transactions, starting 12 June 2023

eFixed Deposit
  • Apply/Make placements

Settings
  • Delete M2U Access (for iOS devices only)
  • Change password and security question
  • Disable DuitNow temporarily
  • Deregister DuitNow proxy
  • Reactivate DuitNow
  • Switch DuitNow (bank and receiving account)
  • Profile: Change mobile number
  • Security: Change PIN via Forgot Pin

ATM Cash-out
  • ATM Cash-out Activation

ASNB
  • Add ASNB account to Favourites

Scan & Pay
  • Register for Scan & Pay
  • Adjust Daily and Cumulative Limits

Maybank2u web transactions, starting 12 June 2023

M2U-Saver-i Account
  • Account closure submission

Unit Trust
  • Switch from existing funds to other funds
  • Redeem Unit Trust

Pay & Transfer
  • Pay: Add EPF account to Favourites
  • Reload: Add Mobile Prepaid (International) account to Favourites
  • Transfer: Mobile transfer via cardless withdrawal

Loans
  • Apply for Mortgage redraw

ASB Financing/-i
  • Apply for ASB Financing-i

Settings
  • Manage bills
  • Manage Credit Card: Prepaid Cards e-Commerce Activation
  • Manage Credit Card: Update Contactless Transaction Amount limit
  • Update Security Image via Personal Info

If you are currently using M2U MY app for Secure2u authorisation, please switch to the MAE app as it will be the only app for Secure2u authorisation starting 1 July 2023. This is part of our continuous effort to enhance your online banking security, in line with Bank Negara Malaysia’s latest update to combat financial scams.

How to activate Secure2u on the MAE app:

Step 1: Launch the app and tap ‘Secure2u’ under Quick Actions

Step 2: Tap ‘Activate Now’

Step 3: Confirm your mobile number and enter the One Time Password (OTP) received via SMS

Step 4: Enter your ID number

Step 5: Confirm your device name and you’re all set!

Kindly also note that there will be a minimum 12-hour activation period when you enable Secure2u on the MAE app for the first time, or when you enable Secure2u on the MAE app on a different device. During this time, any transactions requiring Secure2u authorisations will not be available.

How to use Secure2u:

Step 1: Log in to the MAE app or Maybank2u website to perform a transaction

Step 2: You'll receive a Secure2u push notification via the MAE app on your registered device

Step 3: Open the notification and approve or reject the transaction with just one tap, with no additional login required

Enjoy safer and quicker authorisations with Secure2u on the MAE app, available for download here:
    

Click here for more information on Secure2u and step-by-step video guides. Alternatively, email us at mgcc@maybank.com for further enquiries.

Thank you.