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Access and View E-Invoice Easily!

Now available on the MAE app, M2U Biz app and M2U Biz website

New update

Maybank customers will be able to access and view their e-Invoice which includes fees, charges and interest paid to /received by Maybank, via the MAE app, the M2U Biz app or M2U Biz website. This feature will be available starting 1 July 2025.

What is an e-Invoice?

An e-Invoice is a digital version of a transaction between you and a supplier (in this case, Maybank) when you make a sale or purchase an item/service. The information is sent electronically to the Inland Revenue Board of Malaysia (IRBM).

Why e-Invoice is needed?

You may need an e-Invoice in the following situations:

  • When you are earning income from Maybank-offered products or services (e.g., fixed deposit interest, unit trust distributions, etc.)
  • When you are making payments to Maybank for products or services rendered (e.g., housing loan interest, credit card fees, etc.)

What are the benefits of linking your e-Invoice?

  • Access your e-Invoice online anytime, anywhere, without having to visit the branch
  • View your e-invoices from your phone/mobile devices

How to link

To access your e-Invoice, you will need to request through our digital channels. Simply follow the steps below to complete the linking process:

MAE App

Applicable for Individuals and Sole Proprietors

M2U Biz Web

Applicable for M2U Biz Users

  1. Under ‘Quick Actions’, tap ‘View All’.
  2. Scroll to the BANKING section.
  3. Tap on the ‘e-Invoice (LHDN)’ icon.
  4. Follow the on-screen instructions to link your e-Invoice.
  5. You will now be able to access your e-Invoice.

(For Maker)

  1. Log in the M2U Biz web with your Maker credentials.
  2. Go to the e-invoicing menu and select ‘Profile Maintenance’.
  3. If available, your SST registration number and Tax Identification Number (TIN) will appear.
  4. Follow the on-screen instructions.
  5. The request is sent to the checker for approval.

(For Checker)

  1. Log in the M2U Biz web with your Checker credentials.
  2. Go to the e-Invoicing menu and select ‘Approval’.
  3. Follow the on-screen instructions.
  4. Registration is successful and you can access the e-invoice feature.

 

Once linked, you will be able to access your e-Invoice via the MAE app, M2U Biz app or M2U Biz website

How to view the e-Invoice statement?

MAE App

Applicable for Individuals and Sole Proprietors

M2U Biz App and Web

Applicable for M2U Biz Users

  1. Under ‘Quick Actions’, click ‘View All’.
  2. Scroll to the BANKING section.
  3. Tap on ‘e-Invoice (LHDN)’.
  4. Select your account.
  5. Your e-Invoice is ready to be viewed.

Via App

  1. Log in to the M2U Biz app using your Maker or Checker credentials.
  2. Go to Assets or Liabilities and select the relevant account.
  3. Tap the three dots (•••) on the top right of the account card.
  4. Select ‘Download e-Invoice’.
  5. Choose your preferred statement cycle.
  6. Tap ‘Generate Statement’.
  7. Your e-Invoice will be generated and displayed on screen.

Via Web

  1. Click the e-Invoicing menu.
  2. Select the e-Invoice statement submenu
  3. Choose the e-Invoice statement type.
  4. Select the account number, year, and month.
  5. Click ‘Generate Statement’.
  6. View and download your e-Invoice.


Note: To view your e-Invoice, please ensure that you’ve linked your e-Invoice either via MAE app or the M2U Biz website.

Frequently Asked Questions (FAQ)

  1. What information do I need to provide for e-Invoicing?
    The following details will be shown on screen before you approve the linking request. Please ensure everything is accurate.

    For Individual/Entity Customers (including Sole Proprietorships, M2U Biz users, Sdn Bhd, Bhd, Partnerships, Associations, etc.):
    • Name
    • MyKad/MyTentera ID number/Passport number/Business Registration Number (BRN)
    • Tax Identification Number (TIN)
    • Address
    • Contact number
    • Email address
    • Sales and Service Tax (SST) Registration number (if applicable)

  2. What is the difference between e-Invoice and the existing document/statement provided by Maybank?
    An e-Invoice is officially validated by the IRBM and includes a QR code. This QR code allows you to verify the authenticity and status of the e-Invoice through the MyInvois portal. The statements or documents you currently receive from Maybank do not have this IRBM validation or QR code.

  3. Will the e-Invoice replace the existing statements provided by Maybank?
    No. The e-Invoice is an extra document you can access. It won’t replace your usual statements, whether they come yearly, quarterly, or monthly.

To read the full FAQ, click here.