Back

Online Banking Safety Tips

If you suspect you’ve been scammed, immediately call Maybank’s 24/7 Fraud Hotline at 03-5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily)

EN BM

Online Banking Safety Tips


  1. Key in URL manually
  2. Image verification
    • Only log in if you see your chosen security image or phrase
    • If you see any other Image or Phrase, DO NOT PROCEED
    • DO NOT key in your password if the image is not available or “Loading” or you are required to RE-register your security image and challenge question
  3. Create a strong username
    • Do not share your username with others
    • Make your username unique, where it consists of between 6 to 16 alphanumeric characters (upper and lower case) with . (fullstop) and _ (underscore) and do not use other special characters.
    • An example of a strong username: M0hD_Fa1z.
    • Have a different username for each online account
  4. Protect you password
    • Do not share your password with others
    • Make you password unique, containing a mix of different character types: letters (upper and lower case), numbers and special characters
    • Have a different password for each online account
    • Change your password several times a year
  5. Use the Secure TAC authentication if you’re prompter
    • To further enhance your safety, you may experience this new authentication layer during the login process on M2U web.
    • When logging in, if you are prompted to provide the Secure TAC number, you will need to retrieve it via the MAE app.
    • To retrieve the Secure TAC number, launch the MAE app, tap 'Secure2u' under Quick Actions, retrieve the Secure TAC number displayed.
    • Enter the 6-digit Secure TAC number and continue to input your password. 
  6. Read carefully before requesting and approving any transaction via Secure2u.
  7. Check your account
    • Do check your account and bank statement regularly
    • Inform Maybank Fraud Hotline at +603 58914744 on any unauthorized transaction or any discrepancy detected
  8. Site authentication
    • Before entering your username and password,
      • Observe the lock icon located next to the browser’s address bar
      • The certificate should only be for https://www.maybank2u.com.my and no other websites
      • DO NOT click on any lock icons on the web page itself
  9. Update your browser to the latest version
    • For a safer online banking experience, please ensure your web browsers on both desktop and mobile devices are up-to-date. If they are outdated and incompatible with the current Maybank2u website, you’ll be prompted to update your browser to the latest version or check its compatibility when you attempt to log into your Maybank2u account. Once updated, you can log in as usual.

      Browser

      Version

      Chrome

      52 or higher

      Edge

      80 or higher

      Firefox

      52 or higher

      Opera

      39 or higher

      Safari

      11.1 or higher

      *Updated as of 18 August 2023

    • Some of the latest versions can detect and alert you about various phishing sites. If you come across a phishing warning message in your browser, DO NOT proceed.

How to maintain good security hygiene


  1. Check transaction alerts promptly and review account balances or statements regularly. Report any unauthorised transactions, errors or discrepancies to the Bank immediately.
  2. Verify messages claiming to be from the Bank by checking if they are sent from Maybank’s official short code: 66628. If in doubt, get in touch with Maybank Group Customer Care (MGCC) at 1 300 88 6688 (Malaysia) or +603 7844 3696 (Overseas). Follow the procedures outlined below if you suspect a scam:
    • End the call and confirm whether it was made officially by Maybank.
    • Update your password frequently for online banking and email to prevent further unauthorised access.
    • Call Maybank’s 24/7 Fraud Hotline at +603 5891 4744 and the National Scam Response Centre (NSRC) at 997 or email mgcc@maybank.com.my.
  3. Read the security tips, warnings and privacy policy that will be shared with you regularly on this site, social media and the MAE app.
  4. Carefully read privacy policies before sharing confidential information with the Bank or any third party.
  5. Never share your banking credentials, such as access ID and password, with anyone.
  6. Keep your security device safe at all times by not losing it, not sharing it and storing it safely.
  7. Notify the Bank immediately if you detect any security breach in your banking credentials or if you lose your security device.

Suspect you’ve been scammed?


Immediately call Maybank's 24/7 Fraud Hotline at 03-5891 4744 or the National Scam Response Centre at 997.