1. Key in URL manually
   
   • Always type Maybank2u’s URL address https://www.maybank2u.com.my in your browser to ensure you enter the official Maybank2u website
2. Image verification
   • Only log in if you see your chosen security image or phrase
   • If you see any other Image or Phrase, DO NOT PROCEED
   • DO NOT key in your password if the image is not available or “Loading” or you are required to RE-register your security image and challenge question
3. Create a strong username
• Do not share your username with others
• Make your username unique, where it consists of between 6 to 16 alphanumeric characters (upper and lower case) with . (fullstop) and _ (underscore) and do not use other special characters.
• An example of a strong username: M0hD_Fa1z.
• Have a different username for each online account
4. Protect you password
   • Do not share your password with others
   • Make you password unique, containing a mix of different character types: letters (upper and lower case), numbers and special characters
   • Have a different password for each online account
   • Change your password several times a year
5. Use the Secure TAC authentication if you’re prompter
   
   • To further enhance your safety, you may experience this new authentication layer during the login process on M2U web.
   • When logging in, if you are prompted to provide the Secure TAC number, you will need to retrieve it via the MAE app.
   • To retrieve the Secure TAC number, launch the MAE app, tap 'Secure2u' under Quick Actions, retrieve the Secure TAC number displayed.
   • Enter the 6-digit Secure TAC number and continue to input your password. 
6. Read carefully before requesting and approving any transaction via Secure2u.
7. Check your account
   • Do check your account and bank statement regularly
   • Inform Maybank Fraud Hotline at +603 58914744 on any unauthorized transaction or any discrepancy detected
8. Site authentication
   • Before entering your username and password,
     • Observe the lock icon located next to the browser’s address bar
     • The certificate should only be for https://www.maybank2u.com.my and no other websites
     • DO NOT click on any lock icons on the web page itself
9. Update your browser to the latest version
   • For a safer online banking experience, please ensure your web browsers on both desktop and mobile devices are up-to-date. If they are outdated and incompatible with the current Maybank2u website, you’ll be prompted to update your browser to the latest version or check its compatibility when you attempt to log into your Maybank2u account. Once updated, you can log in as usual.
     
     

     Browser	Version
     Chrome	52 or higher
     Edge	80 or higher
     Firefox	52 or higher
     Opera	39 or higher
     Safari	11.1 or higher

     *Updated as of 18 August 2023

   • Some of the latest versions can detect and alert you about various phishing sites. If you come across a phishing warning message in your browser, DO NOT proceed.

1. Check transaction alerts promptly and review account balances or statements regularly. Report any unauthorised transactions, errors or discrepancies to the Bank immediately.
2. Verify messages claiming to be from the Bank by checking if they are sent from Maybank’s official short code: 66628. If in doubt, get in touch with Maybank Group Customer Care (MGCC) at 1 300 88 6688 (Malaysia) or +603 7844 3696 (Overseas). Follow the procedures outlined below if you suspect a scam:
   • End the call and confirm whether it was made officially by Maybank.
   • Update your password frequently for online banking and email to prevent further unauthorised access.
   • Call Maybank’s 24/7 Fraud Hotline at +603 5891 4744 and the National Scam Response Centre (NSRC) at 997 or email mgcc@maybank.com.my.
3. Read the security tips, warnings and privacy policy that will be shared with you regularly on this site, social media and the MAE app.
4. Carefully read privacy policies before sharing confidential information with the Bank or any third party.
5. Never share your banking credentials, such as access ID and password, with anyone.
6. Keep your security device safe at all times by not losing it, not sharing it and storing it safely.
7. Notify the Bank immediately if you detect any security breach in your banking credentials or if you lose your security device.

Immediately call Maybank's 24/7 Fraud Hotline at 03-5891 4744 or the National Scam Response Centre at 997.

1. Masukkan URL secara manual
   • Sentiasa masukkan alamat URL Maybank2u (https://www.maybank2u.com.my) ke dalam pelayar anda untuk memastikan anda memasuki laman web rasmi Maybank2u.
2. Pengesahan imej
   • Hanya log masuk jika anda melihat imej dan frasa keselamatan pilihan anda.
   • Jika anda melihat imej atau frasa yang lain dari pilihan anda, JANGAN TERUSKAN.
   • JANGAN masukkan kata laluan anda jika imej tidak tersedia atau "Loading" atau anda dikehendaki untuk mendaftar semula imej keselamatan anda dan soalan cabaran.
3. Cipta nama pengguna yang kukuh
   
   • Jangan kongsi nama pengguna anda dengan orang lain
   • Jadikan nama pengguna anda unik, di mana ia terdiri daripada antara 6 hingga 16 aksara abjad angka (huruf besar dan kecil) dengan . (titik noktah) dan _ (garis bawah) dan jangan gunakan aksara khas lain.
   • Contoh nama pengguna yang kukuh: M0hD_Fa1z.
   • Gunakan nama pengguna yang berbeza untuk setiap akaun dalam talian
4. Lindungi kata laluan anda
   • Jangan kongsi kata laluan anda dengan orang lain.
   • Pastikan kata laluan anda unik dan mempunyai gabungan jenis aksara yang berbeza: huruf (huruf besar dan kecil), nombor dan aksara khas.
   • Sediakan kata laluan berbeza untuk setiap akaun dalam talian anda.
   • Tukar kata laluan anda beberapa kali setahun.

5. Gunakan pengesahan Secure TAC jika anda diminta untuk berikannya

   • Untuk meningkatkan lagi keselamatan anda, anda mungkin akan mengalami pengesahan baharu ini semasa ingin log masuk ke laman web M2U.
   • Semasa log masuk, jika anda diminta untuk berikan nombor Secure TAC, anda perlu mendapatkannya melalui aplikasi MAE
   • Untuk mendapatkan nombor Secure TAC, lancarkan aplikasi MAE, tekan 'Secure2u' di bawah Quick Actions, dan nombor Secure TAC akan dipaparkan
   • Masukkan nombor 6 digit Secure TAC dan teruskan untuk memasukkan kata laluan anda
6. Baca dengan teliti sebelum anda meminta dan meluluskan sebarang transaksi menggunakan Secure2u.
7. Semak akaun anda
   • Sentiasa semak akaun dan penyata bank anda.
   • Hubungi Hotline Fraud 24 jam Maybank di 03-5891 4744 sekiranya terdapat transaksi tidak sah atau sebarang percanggahan.
8. Pengesahan laman web
   • Sebelum memasukkan nama pengguna dan kata laluan, sila pastikan:
     1. Semak ikon kunci di bahagian bar pelayar anda.
     2. Sijil tersebut hanyalah untuk https://www.maybank2u.com.my dan bukan laman web yang lain.
     3. JANGAN klik pada mana-mana ikon kunci lain pada laman web itu.
9. Kemas kini pelayar anda kepada versi terkini
   • Untuk pengalaman perbankan dalam talian yang lebih selamat, sila pastikan anda mengemas kini pelayar web pada komputer dan juga peranti mudah alih anda. Jika pelayar web anda pada kedua-duanya sudah lama dan tidak serasi dengan laman web Maybank2u yang terkini ketika anda cuba log masuk ke akaun anda, anda akan diminta untuk mengemas kini kepada versi pelayar web yang terbaharu atau menyemak keserasiannya. Setelah pelayar web anda dikemaskini, anda boleh log masuk seperti biasa.
     
     

     Pelayar	Versi
     Chrome	52 ke atas
     Edge	80 ke atas
     Firefox	52 ke atas
     Opera	39 ke atas
     Safari	11.1 ke atas

     *Dikemas kini pada 18 Ogos 2023

   • Beberapa versi terbaharu pelayar web mampu mengesan dan memberikan amaran mengenai pelbagai laman web pancingan data. Jika anda menemui mesej amaran mengenai laman web pancingan data dalam pelayar web anda, JANGAN teruskan.

Segera hubungi Hotline Fraud 24 jam Maybank di 03-5891 4744 atau Pusat Respons Scam Kebangsaan di 997 (8pagi - 8malam), setiap hari.