New Scam Alerts

Your online banking security is a priority for us, and we are constantly looking for ways to keep you protected. As scams continue to evolve, we must stay alert and look out for the signs to avoid becoming a victim of one.

Can you spot the real scam warning sign? Check out our contest on Maybank’s official Facebook (@Maybank) page for a chance to win limited edition prizes!

Contest runs from 25 July – 31 July. Click here for Terms & Conditions

Please be aware of fraudulent letters or emails, seemingly from Maybank, informing customers they've won a prize in a Maybank campaign and requesting a transfer or administrative fee to redeem it. These communications, though they may appear legitimate, are designed to deceive you.

Maybank will never request campaign winners to perform redemption of prizes via non-official channels. Do not respond to such letters or emails as these are NOT valid letters or emails sent by Maybank.

How can you protect yourself?

• Maybank will never request campaign winners to perform redemption of prizes via non-official channels.
• To verify, please call the Maybank Group Customer Care at 1-300-88-6688 to verify the authenticity of any purported ‘Maybank letter’ received.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

Please be aware of fraudulent job recruitment sites, seemingly from Maybank, requesting for your resume and personal details. These websites, though they may appear legitimate, are designed to deceive you.

The scammers may ask you to pay an advance administration fee during the application process or ask you for your bank account or internet banking details to set up salary payments. Subsequently, the scammers will use these details to steal money from your account.

How can you protect yourself?

• Always check the website's legitimacy before applying or sharing information. Cross-reference the job listing directly on the real company's career page, which you should navigate to by typing their official website address into your browser.
• To verify, please call the Maybank Group Customer Care at 1-300-88-6688 to verify the authenticity of any purported Maybank job offer received.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

1. Fake Reward Points SMS

Scammers are sending fake SMS claiming that your Maybank reward points are about to expire. They include a link to “redeem” these points before they supposedly expire. Do not click on any links received via SMS.

Examples of Fake Reward Points SMS

2. Fake Unauthorised Transaction SMS

Scammers are sending fake SMS to warn you of unauthorised transactions on your account and urge you to click a link or call a provided number to verify these transactions. These are attempts to steal your personal information.

Examples of Fake Unauthorised Transaction SMS

How can you protect yourself?

• Do not click on links sent via SMS. Maybank will never send SMS with links or numbers to call.
• The Bank will never ask for your personal or banking information via SMS.
• To verify, visit the official website maybank2u.com.my or call the number on the back of your Maybank card.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

Be cautious of fake emails claiming to be from Maybank or its staff requesting your personal and banking information. These emails may appear legitimate but are designed to deceive you.

Examples of Emails Impersonating Maybank or Its Staff

How can you protect yourself?

• Always check the email address and the body for spelling/grammatical errors.
• Do not click links sent via email. Maybank will never send emails with links.
• Always verify the authenticity of the emails directly via Maybank’s official platforms.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

Scammers are misusing the name of Maybank Investment Bank (MIBG) and Maybank leaders to promote fraudulent investment programmes.

Examples of Investment Scams Misusing Maybank Investment Bank (MIBG) and Leadership Names

How can you protect yourself?

• Do not fall for schemes that promise high returns with little to no risk.
• Be cautious because scammers often exploit the names and images of renowned financial industry personalities.
• Always verify with the Bank.
• Do not click on any suspicious link or scan an unknown QR code.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

Beware of fake letters that misuse the name and logo of Bank Negara Malaysia, private banks, utility providers, and enforcement agencies to prove their legitimacy.

Examples of Fraudulent Documents

How can you protect yourself?

• Official organisations will never ask you to transfer money to a Maybank account for security purposes.
• Be cautious of scams like these, where scammers often exploit the names and images of renowned financial industry personalities.
• These organisations will never ask for your personal or banking information.