Frequent Queries

Transaction Authorisation Code (TAC)

First Time Registration

Timeframe: Immediate

  • Visit any Maybank branch
  • Complete the Electronic Banking Services (EBS) form
  • Staff will proceed to register TAC

Update/ Change TAC Mobile Number

ATM

Timeframe: Immediate

  • Insert ATM card & Pin number.
  • At Main Menu select Maybank2u/Phone Banking/ATM SMS Alerts Other
  • Select Update M2U TAC Mobile
  • System will display warning note: Please register your own and not 3rd party mobile number to protect your internet banking transactions
  • Key in the new mobile number

 

Branch

Timeframe: Immediate

  • Visit any Maybank branch
  • Complete the Update/change TAC mobile number application form
  • Staff will proceed to register TAC

 

Procedure to obtain TAC number

Timeframe: Immediate

  • Login to Maybank2u
  • For selected transaction that require TAC, select the Request for TAC button
  • Message will be displayed informing customers TAC will be sent via SMS to their registered mobile phone number
  • Key in the 6 digit TAC number received via SMS

 

Procedure to obtain TAC if customer is overseas

Timeframe: 5 working days

  • Dial (603) 78443696
  • Choose Language
  • Press 0 (Speak to Call Centre Agent)
  • Call Centre Agent to verify caller identity
  • Maybank will send an email to customer
  • Customer to complete and reply the email with the supporting documents
  • The application will be processed within 5 working days