Frequent Queries

Digital Banking (Maybank2u)

First Time Registration

  • Go to www.maybank2u.com.my
  • Select Register Now
  • Key in your ATM / Debit / Credit Card / Access Number and PIN Number
  • Create account profile and request for TAC
  • Select security image, phrase and question
  • Click Done to complete the registration

  

 

How do I change my password?

  • Login with your Maybank2u access
  • Go to 'Settings'
  • Select 'Security'
  • Select 'Change Password' tab
  • Key in your current password for verification
  • Key in your new password and confirm your new password
  • Select 'Save Changes'
  • Request for 'Secure TAC' or 'SMS TAC'
  • Select 'Confirm' to complete the changes

 

I forgot my password or username. What should I do?

  • Select 'Forgot Login Details'
  • Key in your Key in ATM / Debit / Credit Card / Prepaid Number / Access Number and your PIN Number
  • Username will be retrieved and displayed
  • Select Reset Password
  • Key in new password and request for TAC
  • Select 'Confirm' to complete the changes

 

How do I set my credit card pin?

  • Login with your Maybank2u access
  • Go to 'Settings'
  • Select 'Manage Credit Cards'
  • Select the 'More Options Menu' (three dots)
  • Select 'Set Pin'
  • Key in your new pin and confirm pin
  • Agree to the 'Terms & Conditions'
  • Select 'Set Pin'
  • Request for 'Secure TAC' or 'SMS TAC'
  • Select 'Confirm' to complete the changes

 

How do I change my security image?

  • Login with your Maybank2u access
  • Go to 'Settings'
  • Select 'Personal'
  • Select 'Personal Info'
  • Select the pencil icon to edit your security image
  • Drag or upload your selected photo and select 'Next'
  • Scale and fit your image
  • Select 'Save'
  • Request for 'Secure TAC' or 'SMS TAC'
  • Select 'Confirm' to complete the changes

 

How do I activate my credit card?

  • Login with your Maybank2u access
  • Go to 'Settings'
  • Select 'Manage Credit Cards'
  • Select the 'More Options Menu' (three dots)
  • Select 'Set Pin'
  • Key in your new pin and confirm pin
  • Agree to the 'Terms & Conditions'
  • Select 'Set Pin'
  • Request for 'Secure TAC' or 'SMS TAC'
  • Select 'Confirm' to complete the changes

 

How do I manage my credit card?

  • Login with your Maybank2u access
  • Go to 'Settings'
  • Select 'Manage Credit Cards'
  • Select your credit card and select the 'More Options Menu' (three dots)
  • Agree to the Terms and Conditions
  • Request for 'Secure TAC' or 'SMS TAC'
  • Select 'Confirm' to complete the changes

 

How do I manage my debit card?

  • Login with your Maybank2u access
  • Go to 'Settings'
  • Select 'Manage Debit Cards'
  • Select the amount from the dropdown menu
  • Select 'Save'
  • Request for 'Secure TAC' or 'SMS TAC'
  • Select 'Confirm' to complete the changes