Dear Valued Customers,

Following the ongoing floods affecting multiple states in Peninsular Malaysia and in light of the notice from the Meteorological Department of Malaysia of continuous heavy rainfall, Maybank has activated its Flood Relief Assistance program to support impacted individuals and SME customers. This relief assistance is available immediately, aimed at easing the financial burden of impacted Maybank customers.

The Maybank Flood Relief Assistance is designed to address the challenges the flood victims face and will include, amongst others, deferment of financing/loan repayment, a reduction in monthly instalment, or extension of repayment tenure.

Additionally, the Bank is also offering waiver of fees and charges for selected services, such as replacement of debit cards, ATM cards or cheque books lost or damaged during the floods.

Customers can apply for the Flood Relief Assistance via two (2) easy channels, as follows:

1. Email to floodrelief@maybank.com providing name/company name, IC number/Business Registration, contact number, type of loan/product (e.g Mortgage, Hire Purchase, Term Loan Financing); Vehicle number (for Hire Purchase)
2. Visit or call any of our branches, Commercial Banking Centres or Auto Finance Centres (whichever is relevant) nationwide

For SME customers, they are encouraged to contact their relationship managers for assistance.

Meanwhile, Maybank Group’s insurance arm, Etiqa, has put in place a quick and easy claim process for its insurance policyholders and takaful certificate holders, with no forms or supporting documents required. To submit a claim, the respective policyholders or certificate holders can:

1. Submit a text message, photos or videos of the flood to Etiqa dedicated 24-hour WhatsApp numbers:
   

   Kuala Lumpur, Selangor, Perak, Kedah, Penang, and Perlis:	011-1630 6646
   Sarawak, Sabah, Kelantan, Terengganu, Pahang, Johor, Melaka, and Negeri Sembilan:	018-226 3288

   or

2. Call Etiqa Flood Claims Careline:

   Kuala Lumpur, Selangor, Perak, Kedah, Penang, and Perlis:	03-2692 8188
   Sarawak, Sabah, Kelantan, Terengganu, Pahang, Johor, Melaka, and Negeri Sembilan:	03-4270 7735 / 03-4270 5068

For more information on Maybank’s Flood Relief Assistance, please visit www.maybank2u.com.my.  Customers can also contact the Maybank Group Customer Care Hotline at 1-300-88-6688 for further assistance.