Maybank Customer Engagement Survey 2024
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Dear Valued Customers,
At Maybank, we are dedicated to delivering the highest standards of service for our customers and remain committed to our brand promise of customer service excellence, in line with our mission of “Humanising Financial Services”.
To enhance your experience, we would greatly appreciate your feedback by participating in our Customer Engagement Survey. Your participation will help us recognise our strengths and identify areas for improvement.
For your information, Maybank has engaged an independent consulting firm, Kantar Malaysia Sdn Bhd to conduct this survey. The survey will be conducted via telephone (from the numbers listed below) and online through the MAE App starting from August to November 2024 and should take approximately 15 to 20 minutes to complete.
| No | Surveyor Telephone Number |
|---|---|
| 1 | 03 7886 9451 |
| 2 | 012 3462 256 |
| 3 | 012 4722 257 |
| 4 | 012 4723 859 |
| 5 | 012 4723 879 |
| 6 | 012 4723 697 |
| 7 | 012 4726 862 |
| 8 | 012 4722 590 |
| 9 | 011 1874 3527 |
| 10 | 011 7028 5226 |
| 11 | 011 7028 5207 |
| 12 | 011 7028 5270 |
| 13 | 011 7028 5212 |
| 14 | 011 7028 5221 |
| 15 | 011 7028 5322 |
| 16 | 011 7028 5279 |
| 17 | 011 7028 5278 |
| 18 | 011 7028 5291 |
| 19 | 011 7028 5238 |
| 20 | 011 7028 5253 |
| 21 | 011 7028 5293 |
| 22 | 011 7028 5255 |
| 23 | 011 7028 5237 |
To accurately analyse trends and behaviours of our customers, the survey uses random sampling. Therefore, you may receive calls or MAE push notifications from Maybank to participate in the survey.
Please be reminded that we will not request for any personal or account information, and that all feedback will be kept strictly confidential.
For more details, please feel free to reach out to us at 03 5891 4775, Monday to Sunday, from 9am to 5pm.
We thank you for your continued support.