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Dear Valued Customers,

We are pleased to inform you on the introduction of our latest self-service online banking security feature – the Kill Switch.

If you suspect that you are a victim of an online scam, you can protect your funds by using the Kill Switch to temporarily deactivate your Maybank2u access via the MAE app or Maybank2u web.

Once you have deactivated your Maybank2u access, you will automatically be logged out from all active sessions on the MAE app, M2U MY app and Maybank2u web. This will block any further login attempts and safeguards the funds in your accounts.

Here’s how you can deactivate your Maybank2u access via the MAE app and Maybank2u web:

Via Maybank2u web

Step 1: Log in to www.maybank2u.com.my

Step 2: Go to ‘SETTINGS’

Step 3: Click ‘SECURITY’ and select ‘Kill Switch’

Step 4: Under ‘Deactivate M2U Access’, click ‘DEACTIVATE’

Step 5: Read the terms and click ‘PROCEED’

Step 6: Click ‘CONFIRM’ to proceed

Via the MAE app

Step 1: Launch the MAE app and tap ‘More’

Step 2: Tap ‘Kill Switch’

Step 3: Select ‘Deactivate M2U Access’

Step 4: Read the terms and tap ‘Deactivate Now’

Step 5: Tap ‘Confirm’ to proceed

Note: You will automatically be logged out from all active sessions immediately after you have deactivated your Maybank2u access.

FAQ

1. I have noticed unauthorised transactions happening without my discretion. What should I do?
   If you notice suspicious / unauthorised transactions or you suspect that you’ve fallen victim to an online scam, you should immediately use the Kill Switch to deactivate your Maybank2u access. You should also call Maybank’s Fraud Hotline at 03 5891 4744 to make a report.
2. I have recently used the Kill Switch. How will I know if my Maybank2u access has been deactivated?
   Once you use the Kill Switch, deactivation is immediate. You will receive a push notification and SMS notifying you that your Maybank2u access has been deactivated and that you have been logged out of all active sessions. If you attempt to log in to Maybank2u, a message will be displayed notifying that you have temporarily deactivated your Maybank2u access.
3. I received a push notification and SMS, that my Maybank2u access has been deactivated but I did not perform this action. What should I do?
   If you suspect someone has stolen your Maybank2u username and password, immediately call Maybank’s Fraud Hotline at 03 5891 4744 for assistance.
4. Can I still withdraw cash from my account during the deactivation period?
   Yes. You may continue to withdraw cash from ATMs and make purchases using any of your physical Maybank Debit / Credit Cards only. However, kindly note that cardless / contactless cash withdrawal will not be available during this time as this requires you to log in to Maybank2u.
5. I have set up recurring transactions via Maybank2u. Will this be affected during the deactivation period?
   No. Any recurring transactions or standing instructions will not be affected and will proceed as usual.
6. I have several transactions that are saved as ‘Favourites’. Will this be affected if I deactivate my Maybank2u access?
   No. All your saved favourites will remain the same but you will not be able to use them until you reactivate your Maybank2u access.
7. I would like to reactivate my Maybank2u access. What should I do?
   You will need to visit a Maybank branch or call Maybank Group Call Centre (MGCC) at 1300 88 6688 to reactivate your Maybank2u access. Click here to find a Maybank branch near you.
8. How long before I can access Maybank2u after reactivation?
   Once reactivated via successful verification by MGCC or a Maybank branch officer, you will immediately be able to log in to the MAE app or Maybank2u web/app using your existing username and password. However, we strongly encourage you to reset your password after you have successfully reactivated your Maybank2u access to further safeguard your account.
9. Will I still be able to receive money through my Current/Savings accounts while my Maybank2u access is deactivated?
   Yes. You will be able to receive money through your Current/Savings accounts.
10. What will happen if I do not reactivate my Maybank2u access?
    Rest assured that your money will remain in your bank account. However, your Maybank2u access will be terminated if you do not reactivate it within 12 months. You will then need to register for a new Maybank2u access at a Maybank branch. Click here to find a Maybank branch near you.

Thank you.