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Dear Valued Customer,

Effective 8 April 2023, you may use the Kill Switch feature on the MAE app and Maybank2u web to temporarily block access to your Maybank Credit/Charge Card.

If you suspect that you are a victim of scam, here are 2 ways you can use the Kill Switch to instantly protect the funds in your account:

Stay tuned as more Kill Switch features will be released soon. This is part of our continuous effort to further safeguard your online banking security.

Refer to the step-by-step guides below on how to activate the Kill Switch:

Via the MAE app

Step 1: Launch the MAE app and tap ‘More’

Step 2: Tap ‘Kill Switch’

Step 3: Select the feature you would like to block or deactivate

Step 4: Read the terms and authorise the transaction via Secure2u

Via Maybank2u web

Step 1: Log in to www.maybank2u.com.my

Step 2: Go to ‘SETTINGS’

Step 3: Click ‘SECURITY’ and select ‘Kill Switch’

Step 4: Select the feature you would like to block or deactivate

Step 5: Read the terms and authorise the transaction via Secure2u

FAQ

1. I suspect that I have been scammed. What should I do?
   If you notice suspicious/unauthorised transactions or you suspect that you’ve fallen victim to an online scam, you should immediately use the Kill Switch to protect the funds in your account. Then, immediately call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am to 8pm daily) to make a report.
2. I received a push notification and SMS, that my Kill Switch has been activated but I did not perform this action. What should I do?
   If you suspect someone has stolen your Maybank2u username and password, immediately call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 for assistance.
3. I would like to reactivate my Maybank Credit/Charge Card or Maybank2u access. What should I do?
   You will need to visit a Maybank branch or call Maybank Group Call Centre (MGCC) at 1300 88 6688 to unblock your credit/charge card and reactivate your Maybank2u access.
4. How long before I can use my Maybank Credit/Charge card or login to Maybank2u after reactivation?
   Once reactivated via successful verification by MGCC or a Maybank branch officer, you will immediately be able to use your credit/charge card to make payments and log in to the MAE app or Maybank2u web/app using your existing username and password.
5. What will happen if I do not reactivate my Maybank Credit/Charge Card or Maybank2u access?
   Rest assured that your money will remain in your bank account. We encourage you to unblock your credit/charge card so that you will be able to make payments. However, your Maybank2u access will be terminated if you do not reactivate it within 12 months. You will then need to register for a new Maybank2u access at a Maybank branch. Click here to find a Maybank branch near you.

Click here to read more about the Kill Switch.

Click here to read more Frequently Asked Questions.