Dear Valued Customers,

At Maybank, we are committed to delivering the highest standards of service and continuously enhancing our customers’ experience, in line with our purpose of “Humanising Financial Services”.

We would appreciate your participation in the Maybank Customer Engagement Survey 2026. Your feedback is important to us and will assist us in recognising our strengths and identifying areas for further improvement.

For your information, Maybank has appointed Kantar Malaysia Sdn Bhd, an independent consulting firm, to conduct the survey. The survey will be conducted by telephone using the numbers listed below, or online through the MAE App, from October to December 2026. It will take approximately 15 to 20 minutes to complete.

Participants will be selected through random sampling. If you are selected, you may receive a telephone call or a MAE App push notification inviting you to participate in the survey. Please be assured that you will not be asked to provide any personal or account information. All feedback provided will be treated as strictly confidential.

Should you require further information, please contact us at 03 5891 4775, Monday to Sunday, from 9.00 a.m. to 5.00 p.m.

Thank you for your continued support.