Dear Valued Customer,

Please be informed that the following transactions below will require Secure2u authorisation via the MAE app. Secure2u on MAE is now the ONLY way to approve MAE/M2U transactions. This is part of our continuous effort to strengthen your online banking security, in line with Bank Negara Malaysia’s latest update to combat financial scams.

Kindly ensure that your MAE app is updated to the latest operating system (Android 9/iOS 13 and above).

You will not be able to use Secure2u on the M2U MY app to authorise transactions. Download or switch to the MAE app and activate Secure2u to continue approving your MAE/M2U transactions.

How to activate Secure2u on MAE

Step 1: Launch the app and tap ‘Secure2u’ under Quick Actions

Step 2: Tap ‘Activate Now’

Step 3: Confirm your mobile number and enter the One Time Password (OTP) received via SMS

Step 4: Enter your new ID number

Step 5: Confirm your device name and you’re all set!

Please note that there is a min. 12-hour activation period when you enable Secure2u on the MAE app for the first time or on a different device. During this time, any transactions requiring Secure2u authorisations will not be available.

How to use Secure2u on MAE

Step 1: Log in to the MAE app app or Maybank2u web to perform a transaction

Step 2: You’ll receive a Secure2u push notification via the MAE app on your registered device

Step 3: Tap the push notification to ‘Approve’ or ‘Reject’ the transaction with one tap (no additional login required)

Enjoy safer and quicker authorisations with Secure2u on the MAE app, available for download here:

• Apple App Store
• Google Play Store
• Huawei AppGallery

For more information on Secure2u and step-by-step video guides, click here. Alternatively, email us at mgcc@maybank.com for further enquiries.

Thank you.