Dear Valued Cardmembers,

Effective 19 June 2019, we will no longer process requests for refund of any overpayment on an active Card which appears as a credit in your Maybank Credit or Charge Card account(s). In the event your Card account has an overpayment at any given time, the overpayment would be used to offset any subsequent outstanding balance of that Card.

For cancellation of Maybank Credit or Charge Card(s) with an overpayment, the Bank shall proceed to transfer the overpaid amount through the following options:

• Transfer to your other valid Maybank Credit or Charge Card account(s);
• Transfer to your Maybank Savings or Current Account(s), excluding Joint Account and MAE Account;
• You may opt to sign-up for a new Maybank Card or Maybank Savings or Current Account and transfer the overpaid amount to the respective account; or
• In the event you do not have any other valid Maybank Credit or Charge Card account(s) or Maybank Savings or Current Account(s), please do advise us on the Savings or Current Account details of another bank that you wish to transfer the overpaid amount to.