Dear Valued Client,

To ensure a smoother and more personalised banking experience, we are updating our client records.

From now until 15 October 2026, please review your information via Maybank2u and update details if necessary by following these steps:

1. Go to Settings > Personal
2. Review and update your Personal Info, Contact Number, Email Address, Address and Employment Details.
3. Submit your changes.

Important Note:

Stay vigilant against scams. Maybank will never ask for your password, PIN, TAC or Secure2u approval code via email, SMS, WhatsApp or phone calls. Always update your information by logging in directly to the official Maybank2u platform.

You may reach out to us at mgcc@maybank.com.my or contact us at 1-300-88-6688 (Malaysia) or +603-7844 3696 (overseas).

We thank you for your continued trust and cooperation and look forward to delivering an even more seamless banking experience.

Frequently Asked Questions (FAQs)

1. What is the Customer Record Update initiative about?
   We are reviewing and streamlining our customer records across relevant Maybank Group entities to help ensure our records remain accurate, complete and up to date.
   
   
2. Why do I need to update my information?
   Keeping your information accurate and up to date help us communicate with you effectively, provide our products and services, and support a smoother banking experience.
   
   
3. When should I update my information?
   The period to update your information is from now until 15 October 2026.
   
   
4. How do I review or update my information via Maybank2u?
   Step 1: Go to Settings > Personal.
   Step 2: Review and update your Personal Info, Contact Number, Email Address, Address and Employment Details.
   Step 3: Submit your changes.
   
   
5. Can I review my information without making changes?
   You only need to update your information if there are changes. If your records are already accurate, no action is required.
   
   
6. What happens if I do not update my information?
   If your information has changed and is not updated, the records we hold about you may become inaccurate or outdated. This may affect our ability to contact you regarding your accounts, products or services. We encourage you to periodically review and update your details whenever there are changes.
   
   
7. Is my information secure?
   Yes. Your privacy and security remain our top priority. Information submitted through Maybank's official channels and platforms is protected through security measures designed to safeguard customer information. For more information on how we process your information, you may refer to Maybank Group Personal Data Privacy Statement
   
   
8. Can I update my information at a branch instead of online?
   Yes. You may visit any Maybank branch to review and update your details.
   
   
9. Who can I contact for assistance?
   You may reach out to us at mgcc@maybank.com.my or contact us at 1-300-88-6688 (Malaysia) or +603-7844 3696 (overseas).