Dikemaskini 7 April 2026:
Pelanggan yang dihormati,
Seiring dengan ketidaktentuan ekonomi dan geopolitik semasa, kami memahami bahawa anda dan perniagaan anda mungkin memerlukan bantuan kewangan. Kami komited untuk membantu anda dengan program-program berikut:
Kami memahami bahawa terdapat pelanggan yang mungkin memerlukan bantuan berikutan peningkatan bayaran ansuran bulanan akibat perubahan kadar pinjaman/pembiayaan dan keadaan ekonomi semasa.
Bagi pelanggan individu dan perniagaan yang layak, pilihan bantuan berikut disediakan:
Pakej Bantuan:
(Dokumen sokongan diperlukan sebagai sebahagian daripada permohonan.)
Sila ambil perhatian bahawa pilihan di atas mungkin mengakibatkan lanjutan tempoh pinjaman/pembiayaan.
Pelanggan boleh memilih untuk meningkatkan jumlah ansuran bulanan pada bila bila masa, dan tempoh pinjaman/pembiayaan akan diselaraskan sewajarnya.
Pembiayaan yang Layak:
Kelayakan
Untuk pelanggan individu yang memenuhi syarat kelayakan di bawah:
Cara memohon
Sekiranya anda memohon pengurangan ansuran bulanan semasa atau bantuan bayaran balik, sila pastikan semua dokumen sokongan yang diperlukan disertakan bersama permohonan e mel anda.
Maklumat lanjut
• Hubungi Customer Careline kami di 1-300 88 6688 (Malaysia) atau +603-7844 3696 (Luar Negara); tekan *1 untuk Bantuan Bayaran Semula dan ejen-ejen kami akan membimbing anda dalam proses permohonan.
Senarai dokumen yang diperlukan
Kehilangan pekerjaan
Salah satu daripada dokumen-dokumen yang berikut:
Pekerja dengan pengurangan pendapatan
Salah satu daripada dokumen-dokumen yang berikut:
Individu yang berkerja sendiri dan mengalami pengurangan pendapatan
Salah satu daripada dokumen-dokumen yang berikut:
Individu yang berkerja sendiri dan perniagaan telah berhenti beroperasi
Salah satu daripada dokumen-dokumen yang berikut:
Senarai dokumen yang diperlukan untuk permohonan Bantuan Pembayaran Balik Maybank
1. Untuk pelanggan yang mengalami pengurangan pendapatan sekurang-kurangnya 50%:
Pelanggan Individu
Pekerja yang mengalami pengurangan pendapatan
Salah satu (1) daripada dokumen-dokumen berikut:
Individu yang berkerja sendiri dan mengalami pengurangan pendapatan
Salah satu (1) daripada dokumen-dokumen berikut:
PKS
Salah satu (1) daripada dokumen-dokumen berikut:
2. Untuk pelanggan yang mengalami kehilangan pekerjaan
Pelanggan Individu
Salah satu (1) daripada dokumen-dokumen berikut:
Individu yang berkerja sendiri dan perniagaan telah berhenti beroperasi
Salah satu (1) daripada dokumen-dokumen berikut:
Nota – Untuk pelanggan yang kehilangan perkerjaan atau sumber pendapatan sahaja yang layak untuk penangguhan pembayaran.
Senarai dokumen yang diperlukan untuk Permohonan Semakan Ansuran Bulanan
Pekerja
Salah satu (1) daripada dokumen-dokumen berikut:
Individu yang berkerja sendiri
Salah satu (1) daripada dokumen-dokumen berikut:
Information required for Repayment Assistance
Email subject: Request for Repayment Assistance
*denotes compulsory fields (please mark "X" where applicable)
Full name*:
IC number/Passport no.*:
Contact no.*:
Email address:
Loan/financing account no.#1* (#2, #3, where relevant):
Loan/financing type #1* (#2, #3, where relevant):
Vehicle no. (For Hire Purchase Loan/Financing-i):
Choose your plan*:
Housing & Retail Loan/Financing-i
( ) Option 1: 6-month moratorium
( ) Option 2: Reduce monthly instalment by 50% for 6 months
( ) Option 3: 6-month moratorium + Reduce monthly instalment by 50% for 9 months
Hire Purchase Loan/Financing-i
( ) Option 1: 6-month moratorium
( ) Option 2: Reduce monthly instalment by 50% for 6 months
( ) Option 3: 6-month moratorium + extend tenure for 12 months (with reduced monthly instalment)
Overdraft/Cashline-i
( ) 6-month moratorium
Personal Loan/Financing-i:
( ) Option 1: 6-month moratorium
( ) Option 2: Reduce monthly instalment by 50% for 6 months
Credit Card/Credit Card-i (Instalment Programme):
( ) Option 1: 6-month moratorium**
( ) Option 2: Reduce monthly instalment by 50% for 6 months
Credit Card/Credit Card-i without Instalment Programme:
Option 1: 36-month Instalment Programme + 6-month moratorium**
Option 2: 36-month Instalment Programme + Reduce monthly instalment by 50% for 6 months
**with card cancellation
Note: Options 3 are additional plans by Maybank. All options may result in tenure extension.
By sending this email, I hereby confirm that I have read and agreed to the Declaration and Terms & Conditions provided in www.maybank2u.com.my/repaymentassistance.
Information required for Alternative Repayment Assistance
Please provide your latest 3 months bank statement as supporting document (if your main account is not with Maybank).
Declaration and Terms & Conditions:
By sending this email, I hereby confirm that I have read and agreed to the Declaration and Terms & Conditions included in www.maybank2u.com.my/repaymentassistance.
Information required for Repayment Assistance
Email subject: Request for Repayment Assistance
*denotes compulsory fields (please mark "X" where applicable)
Name of company*:
Company registration no.*:
Applicant full name*:
Applicant IC*:
Applicant contact no.*:
Email address:
Loan/financing account no.#1* (#2, #3, where relevant):
Loan/financing type #1* (#2, #3, where relevant):
Vehicle no. (For Business Hire Purchase Loan/Financing-i):
Choose your plan*:
SME Term Loan/Financing-i
( ) Option 1: 6-month moratorium
( ) Option 2: Reduce monthly instalment by 50% for 6 months
( ) Option 3: 6-month moratorium + Reduce monthly instalment by 50% for 9 months
Tradeline Loan/Financing-i & Overdraft/Cashline-i
( ) 6-month moratorium
Business Hire Purchase Loan/Financing-i
( ) Option 1: 6-month moratorium
( ) Option 2: Reduce monthly instalment by 50% for 6 months
( ) Option 3: 6-month moratorium + extend tenure for 12 months (with reduced monthly instalment)
Rehabilitation scheme for taxi & bus operators
( ) Up to 12-month moratorium of monthly instalment + tenure extension of up to 36 months
Note: Options 3 are additional plans offered by Maybank. All options above may result in tenure extension.
Declaration and Terms & Conditions:
By sending this email, I hereby confirm that I have read and agreed to the Declaration and Terms & Conditions provided in www.maybank2u.com.my/repaymentassistance.
Information required for Alternative Repayment Assistance
Declaration and Terms & Conditions:
By sending this email, I hereby confirm that I have read and agreed to the Declaration and Terms & Conditions included in www.maybank2u.com.my/repaymentassistance.