1. What should I do if I forgot my M2U username and password?

    If you've forgotten your M2U username and password, here is what you need to do:

    1. Click on the "Forgot Username/Password" in M2U home page
    2. Key in the required fields.
      • Access No/Card No. (this is your ATM/Debit Card No. or your Credit Card No.)
      • Pin (enter Card PIN or if you using Access No, key in Internet Banking PIN)
    3. Click "Submit"
    4. Your username will be displayed. To proceed with Forgot Password, click on the Reset Password.
    5. Key in your new password and confirm your new password. Then, key in the TAC mobile number you received on your mobile and click "Submit"
    6. You can now login to M2U with your new password.


    • Applicable for Individual and Sole Proprietor accounts only.
    • Not applicable for imteen, and Professional & Partnership accounts.
    • Your mobile phone must be registered to receive TAC in order to use this service
    • Access No. is a 16-digit number given by your home branch in absence of an ATM Card or Credit Card
    • Passwords must be alphanumeric with 8 to 12 characters.


    If you do not have a TAC registered mobile, please contact our Customer Care hotline at 1-300-88-6688 or 603-7844 3696 (overseas) to necessitate "untagging" of your record

  2. Can I change my password?

    Yes, you can change your password using the Personal Details after logging in to Maybank2u.com.

  3. What should I do if I forgot my Internet Banking PIN?

    If you've forgotten your Internet Banking PIN, here is what you need to do:

    1. Visit the nearest Branch or Home Branch to create a new Internet Banking PIN.

    2. You are then required to perform Forgot Username/Password by using your Access No. and new Internet Banking PIN.


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