What is double-swiping?

Double Swiping" is an action performed by a merchant where a second swipe of the payment card is performed at the POS cash register after authorization has been obtained using the card terminal provided by the Bank. All merchants are required to comply to the standards set by the payment card brands that "Double Swiping" is not allowed.

How to perform a transaction?

The implementation of PIN & PAY for all domestic credit, debit and prepaid cards on 1 January 2017 has brought about a significant change for card acceptance. The domestic cards require the cardholder to enter their PIN to facilitate the completion of transactions. Cables should be at a sufficient length to allow you to insert the card to the POS terminals and proceed to key in the PIN correctly. The POS terminals should also be positioned to enable sufficient privacy when completing a ‘PIN' based transaction. You are not required to hand your card to the merchant to confirm a transaction.

Should you encounter any "Double Swiping" at a merchant, please call our Customer Care hotline at 1-300 88 6688

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