Dear Valued Customers

Please take note of the following:

Outward Telegraphic Transfer Payments

Mandatory Action Required To Be Taken By Customers of Maybank2E Online Banking Services ("Maybank2E")

We have upgraded the ‘payment purpose' and ‘description of payment' fields for outward telegraphic transfer via the M2E-RC to be in line with Bank Negara Malaysia's ("BNM") Financial Exchange Administration Rules ("FEA Rules").

Arising therefrom and effective 2 October 2016, it is mandatory for all outward telegraphic transfers to comply with the following requirements ("Mandatory Requirements"):

a) Payment Purpose Code; and

b) Your declaration on compliance with the FEA Rules.

Payment description and supporting documents are also required by the Bank to perform the necessary verification to expedite processing. Supporting documents must be submitted to the Bank via email at‎.

We reserve the right to reject the outward telegraphic transfer should you fail to comply with the Mandatory Requirements ("Rejected Outward Telegraphic Transfer"). We disclaim any and all liability, howsoever arising, whether to you or any other person and you shall fully indemnify us against any losses that we may suffer as a result of the Rejected Outward Telegraphic Transfer.

Please refer to the FAQs or contact Maybank2E Helpdesk at 1-300-88-7778 (domestic) or +603-7947 0789 (overseas) from Monday to Friday at 8.00 PM to 7.00 PM or from Saturday to Sunday at 8.00 AM to 1.00 PM excluding Malaysia national public holidays. Alternatively, please email us at

Yours faithfully
For and on behalf of Maybank


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