Need to make a claim?

Call us at 1-800-88-9006 (24 hours, 7 days a week), fax 03-2710 2542 / 03-2283 4289 or write to:

Etiqa Insurance Berhad
Dataran Maybank
1, Jalan Maarof
59000 Kuala Lumpur
Attn: Claims Dept, 12th Floor

We will register all claims reported and assist you so that you can receive prompt payment. Read about the procedures for specific insurance claims here:


  • Most claims can be settled with just one phone call (subject to terms & conditions), without the need to submit any documents.
  • Should additional information or documents be required, you will be advised accordingly. We will guide you into filing a claim in the most convenient way.

Home Building (Fire/Houseowner) & Home Contents (Maxihome Contents)

  • The Helpdesk will arrange for a loss adjuster to prepare an estimate for the loss. In most cases, there will be no need for you to obtain another quote.
  • In case of robbery, the Helpdesk will arrange to replace stolen electrical goods if equivalent model is available through a dedicated supplier.
  • For most household items that cannot be repaired, Helpdesk can also arrange for replacement items from a dedicated supplier.

Motor Insurance

  • In case of an accident, call from the accident location for assistance.
  • The Helpdesk will arrange for an approved panel workshop personnel to collect your car for repair. The Helpdesk will follow-up closely to ensure that your car is collected, and arrange for the necessary documentations.
  • For broken windscreens, the Helpdesk will direct you to a panel repairer and no money is paid up front. The invoice will be sent directly to us.

Need more info or help?

Call our Customer Care Department at 03-2718 5555

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