Help! I've lost my ATM card.

If your ATM card is lost or stolen, call our 24-hour Customer Care hotline at 1-300 88 6688 to report it immediately.

Help! I've lost my card.

If your card is lost or stolen, call 03-2072 1373 or 1-800 883231 (toll-free) to report it immediately. Our lines are open 24 hours a day, 7 days a week.

Help! I've lost my card abroad.

No worries. If you're abroad and your card is lost or stolen, call us or report it to Visa or MasterCard Assistance Centres or their affiliates. For Maybank American Express credit card cardholders, please notify a Travel Service Office.


Visa Emergency Assistance Centre (VEAC) toll-free numbers
Singapore:800 4481 250
Japan:00531 44 0022
United States:866 765 9644
United Kingdom:0800 1695 189
Australia:1 800 450 346
New Zealand:0508 600 300
Malaysia:1 800 802 997
  • Maybankard Visa Gold cardholders can also call 612-9235 0260 if you have difficulties reaching Visa from any part of the world.
  • For a complete list of VEAC toll-free numbers, log on to or call Maybank Credit Card Centre at 1-300 88 6688.


MasterCard Emergency Service toll-free numbers
Singapore:800 1100 113
Japan:00531 11 3886
United States:1 800 307 7309
United Kingdom:0800 96 4767
Australia:1-800 120 113
New Zealand:0800 44 9140
Malaysia:1-800 804 594
  • In addition, over 2,000 Thomas Cook representative offices worldwide offer assistance on emergency card replacement, travel assistance, emergency communication and more.
  • For a complete list of MGS toll-free numbers, log on to or call Maybank Credit Card Centre at 1-300 88 6688.

American Express

Call international collect call 603-2166 8822 (24 hours) for immediate access to medical, travel assistance and more when you are overseas.

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