Dear Valued Customers,

Goods and Services Tax (GST) Implementation 

During the 2014 Budget announcement, the Malaysian Government confirmed that a Goods and Services Tax (GST) will be implemented in Malaysia, to replace the existing sales and service tax. Based on the Goods and Services Tax Act 2014 (GST Act 2014), GST will be applicable effective 1 April 2015 at a rate of 6%.

As you are aware, GST is a consumption tax to be borne by consumers. GST can only be charged by businesses which are registered for GST in Malaysia. Maybank Group is registered for GST and will therefore be required to impose this new tax from 1 April 2015.

This means that Maybank Group will impose GST on the supply of goods and/or services where appropriate, in addition to our other applicable fees and charges. We will issue a tax invoice where GST is applicable, in accordance with the provisions of the GST Act 2014. In general, the majority of our fee based services in Malaysia will be subject to GST at the standard rate of 6%, whilst interest payments will be exempted.

Further information on GST can also be obtained from the Royal Malaysian Customs Department website at

Should you require any clarification please do not hesitate to contact us via email at or call our Customer Care hotline at 1 300 88 6688 or 603-7844 3696 (overseas).

Click here for Goods and Services Tax (GST) FAQs for retail customers

Kepada Para Pelanggan yang Dihargai,

Pelaksanaan Cukai Barangan dan Perkhidmatan (GST)

Ketika pengumuman Bajet 2014, Kerajaan telah mengesahkan pelaksanaan Cukai Barangan dan Perkhidmatan (GST) di Malaysia bagi menggantikan cukai jualan dan perkhidmatan yang digunakan ketika ini. Mengikut Akta Cukai Barangan dan Perkhidmatan 2014 (Akta GST 2014), cukai ini akan berkuatkuasa pada 1 April 2015 dengan kadar 6%.

Seperti yang anda ketahui, GST merupakan cukai penggunaan yang akan ditanggung oleh pengguna. GST hanya boleh dikenakan oleh perniagaan yang telah mendaftar untuk GST di Malaysia. Kumpulan Maybank merupakan syarikat yang didaftarkan di bawah GST, justeru kami perlu melaksanakan cukai baru ini bermula 1 April 2015.

Ini juga bermakna Kumpulan Maybank akan melaksanakan GST terhadap semua bekalan barangan dan/atau perkhidmatan yang mana perlu, selain daripada yuran dan caj-caj lain yang kami kenakan. Kami akan mengeluarkan invois cukai di mana GST akan dikenakan, selaras dengan peruntukan Akta GST 2014. Umumnya, sebahagian besar daripada perkhidmatan kami yang berasaskan yuran adalah tertakluk kepada GST pada kadar 6%, manakala bayaran faedah pula akan dikecualikan cukai.

Maklumat lanjut mengenai GST boleh juga didapati di laman sesawang Jabatan Kastam Diraja Malaysia di

Jika anda memerlukan penjelasan sila hubungi kami menerusi email di atau hubungi talian Talian Khidmat Pelanggan kami di 1 300 88 6688 atau 603-7844 3696 (luar negara).


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