Dear Maybank2E customers,

We would like to inform you that effective 16 December 2013, all Beneficiary ID (e.g. new IC, old IC, Army ID, Police ID, Passport No., Business Registration No., etc) should not contain any special characters, symbols or spaces. Beneficiary ID related information should consist of alphanumeric characters only (A-Z, 0-9).

Please be advised that payment transactions which contain any special characters, symbols or spaces will be rejected by the Maybank2E system. This is in line with industry-wide initiatives to standardise the Beneficiary ID format.

Should you require any further assistance or clarification, please contact our Helpdesk at 1-300-88-7788 or email us at

Thank you.


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