Beware of Scams Requesting for Banking Information

Bank Negara Malaysia would like to caution members of the public of the phishing attempts by fraudsters using Bank Negara Malaysia's name. This method is used to deceive members of the public in disclosing their personal banking details.

  • The intended victims will receive emails, SMS or calls purportedly from Bank Negara Malaysia informing them that Bank Negara Malaysia is now collecting personal banking information to update its database or as a "fraud department" alert
  • Once a victim is contacted, they would request them to disclose their personal financial details such as credit or debit cards details including Card Code Verification (CCV) or other personal identification numbers (PIN).

Members of the public are reminded to ignore such request and to refrain from giving away personal banking information to anyone under any circumstances. Financial institutions, including credit card issuers, Bank Negara Malaysia and all banking institutions will never request for personal banking information when contacting customers, be it via telephone calls, SMS or emails.

For more information on financial scams activities, members of the public are advised to visit the Bank Negara Malaysia's financial fraud alert site at or contact:

BNMTELELINK (Customer Contact Centre)
Fax: (03) 21741515


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