Maybank Bankcard

  1. What should I do if my Maybankard Bankcard is retained at an ATM?

    A card may be retained due to a blackout or mechanical error. If it was retained at a Maybank branch, you are advised to contact the branch before collecting the card. If the card is not collected within 3 days, the branch will send the card back to your home branch. If the card is not collected within 3 months, the home branch will cancel this facility and destroy the card for security reasons.

    If the card was retained at an off-bank Kawanku ATM, you may collect the card at a Servicing Team branch. Contact the nearest Maybank branch to enquire about the Servicing Team. If the card is not collected within 3 days, the Servicing Team will send the card back to your home branch. If the card is not collected within 3 months, the home branch will cancel this facility and destroy the card for security reasons.

    If the card is retained at a MEPS ATM, they will send the card to the particular bank's Head Office and from there to MEPS and then to the Maybank ATM Centre. The ATM Centre will send the card to your home branch. You are advised to contact the home branch or ATM Centre. If the card is not collected within 3 months, the home branch will cancel and destroy the card for security reasons.

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