Press Statement by the Association of Banks in Malaysia

Kuala Lumpur, Wednesday, 17 May 2017: The Association of Banks in Malaysia (ABM) would like to reassure the public that the electronic messages regarding the disruption of online/internet banking and Automated Teller Machine (ATM) services possibly due to ransomware attacks which have been circulating via social media are not true. Our member banks that offer online/internet banking and ATM services have confirmed that these services are operating as usual. While some ATMs around the country may experience occasional downtime during this period, such unavailability of ATM services were merely due to normal maintenance issues, such as machine replenishment requirements or routine systems management.

We would like to add that the commercial banking industry takes a very serious view of cybersecurity matters and has always been vigilant in managing risks relating to the same. Efforts are continuously made to ensure that the appropriate controls are in place according to best practices which involve robust check and balance mechanisms with timely transactions monitoring.

Members of the public are welcome to contact us at our ABMConnect hotline by dialing 1-300- 88-9980, or emailing us at eABMConnect by logging on to our website, for any queries.

About The Association of Banks in Malaysia

The Association of Banks in Malaysia (ABM) has 27 members comprising the commercial banks that currently operate in Malaysia. The main objective of ABM is to establish and promote a sound banking system in Malaysia in cooperation and consultation with the regulators. Guided by ABM's mission statement, "Forging public understanding for a responsible and responsive banking industry", ABM takes on the role of an important intermediary between banking customers and its member banks. ABM aims to facilitate and create a conducive yet competitive banking environment while promoting orderliness and ethical banking practices. The public can call ABMConnect at 1-300-88-9980 for information on banking issues in the country. For more information, visit