Maybank Phonebanking

Speediest access to your bank account.

  • Service availability:

    24 hours a day, 7 days a week

  • Bill payment fee:

    RM12 per year for unlimited bills


Maybank Phone Banking offers convenient access to your bank account(s), whether you are making personal or business transactions.

  • Accessible 24 hours a day, 7 days a week.
  • Accessible via any touch-tone phone, mobile phone or even public phone.
  • Call from anywhere in Malaysia at local rates.
  • Secure banking - Each individual is identified by a unique confidential Access/Card Number and Personal Identification Number (PIN).
  • Personalised phone-banking experience.

How to Use

Updated as of 17 March 2021: To provide you with a simpler and enhanced Maybank Phone Banking experience, we have revised the guide to access your information and perform transactions. On top of the essential queries, we have added new phone banking options to make your everyday banking easier with us.

Please refer to the steps below, with “New” indicating a newly added feature.

Step 1:

Call the Customer Care Hotline:

1-300 88 6688 (Malaysia)

+603-7844 3696 (Overseas)

Step 2:

Select the preferred language:

Press 1 for 'English'

Press 2 for 'Bahasa Malaysia'

Press 3 for 'Mandarin'

Step 3:

Select the services from the menu:

Press *1 for ‘Reset Password / Repayment Assistance’


Press 1 for ‘Credit Card’ (NEW)

           Press 1 for ‘Card Activation & Set Pin’

           Press 2 for 'Credit Card Balance’ (NEW)

           Press 3 for ‘Overseas Travel Update’ (NEW)

           Press 4 for 'Update Mobile Number’

           Press 5 for 'Statement Request’

           Press 6 for 'Waiver’

Press 2 for 'Lost and Stolen Card'

Press 3 for 'American Express Charge Card' (NEW)

           Press 1 for ‘Card Activation & Set Pin’

           Press 2 for 'American Express Charge Card Balance’ (NEW)

           Press 3 for ‘Overseas Travel Update’ (NEW)

           Press 4 for 'Update Mobile Number’

           Press 5 for 'Statement Request’

           Press 6 for 'Waiver’

Press 4 for 'Maybank2u / Maybank2u APPS / Maybank2u BIZ / QRPAY / Banking (NEW)

           Press 1 for 'Transaction History'

           Press 2 for 'Account Balance'

           Press 3 for 'Statement Request’

           Press 4 for 'Bill Payment'

           Press 5 for 'Fund Transfer'

           Press 6 for 'QR Pay’

           Press 7 for 'Update MSOS'***

           Press 8 for 'Change T-Pin'

Press 5 for 'ATM / Cash Deposit / Cheque Deposit' (NEW)

           Press 1 for 'Debit Card Activation'***

           Press 2 for 'Tabung Haji' (NEW)

           Press 3 for 'Change Transfer Limit’ (NEW)

           Press 4 for 'Cash Deposit' (NEW)

           Press 5 for 'Cheque Related Services'

Press 6 for 'Insurance & Unit Trust'

           Press 1 for 'Life Insurance'

           Press 2 for 'General Insurance'

           Press 3 for 'Unit Trust'

Press 7 for 'Application Status, Loans & Rates'

           Press 1 for 'Application Status'

           Press 2 for 'Loans'

           Press 3 for 'Rates'

Click here for Maybank Phonebanking FAQ

Click here for Maybank Phone Banking flow

Terms And Conditions Governing The Use Of Maybankard And Phone Banking Service

Who should Apply

  • New and existing customers of Maybank, above 18 years old.
  • Maybank Customers with an ATM Card (link to Current or Savings Account), Credit or American Express Charge Card.
  • Maybank Customers without a Maybank ATM/Credit Card.
  • Business account holder, e.g. Sole Proprietor, Partnership or Limited Company.

Just sign up via ATM or over the counter at any of our Maybank branches.

Alternatively, register instantly by speaking to our Customer Service Executive at 1-300-88-66-88, or 603-78443696 if you are in overseas.

Favourite Paybills Payees

  1. Digi
  2. Astro
  3. Celcom
  4. Maxis
  5. DBKL
  6. UniFi
  7. TM Net
  8. Diners Club
  9. Gas Malaysia
  10. Prudential Insurance
  11. Telekom Malaysia Berhad
  12. Bekalan Air Selangor (Syabas)
  13. Majlis Perbandaran Klang
  14. American International Assurance
  15. Majlis Perbandaran Kajang
  16. Great Eastern Life Assurance
  17. Majlis Perbandaran Ampang Jaya
  18. Majlis Bandaraya Shah Alam

Contact Us

We are ready to listen. Our Customer Care Hotline at 1300 88 6688 or 603-7844 3696 (overseas) is open 24 hours a day, 7 days a week.