Maybank2u Biz Transaction Limit Cooling-Off Period

Please be informed that starting June 2025, cooling off period will be imposed for increase of transaction limit performed in M2U Biz.

The cooling-off period is a 12-hour waiting period that begins when you submit a request to increase your transaction limit and ends when the change takes effect.

Throughout the cooling-off period, you can still make transactions within your current transaction limit.

After the cooling-off period ends, you can perform transactions up to your new limit.

You will receive push notifications from the M2U Biz app to inform you when the cooling-off period starts and ends.

Why It Matters?

The cooling-off period is introduced to curb online banking fraud by safeguarding our customers should there be scammers attempting to increase transaction limit for unauthorised transactions. This cooling-off period serves as a security measure by providing our customers time to take preventive actions, such as contacting our Customer Care hotline at 1300-88-6688 or activating Kill Switch via the M2U Biz  website or the M2U Biz app to temporarily block the online banking account before the transaction can take effect.

This is in line with our continued efforts to enhance the safety and security of our customers’ online banking experience.

The services subject to the transaction limit cooling-off period are:

Transfers

• Third-party transfers (Maybank to Maybank)
• DuitNow transfers to DuitNow ID
• Interbank transfers to Bank Account No
• Foreign Telegraphic Transfer

1. Can I still make transactions during the cooling-off period?
   Yes, during the cooling-off period, you can continue to make transactions up to your previous limit without disruptions. The new increased limit will only take effect once the 12-hour cooling-off period ends.
   
   
2. Can I adjust my online transaction limit again during this cooling-off period?
   Yes, you can adjust your transaction limit during this period. However, if the adjustment involves setting a higher limit, the cooling-off period will reset. You will need to undergo another full 12-hour cooling-off period before the new limit takes effect. This reset is part of our security measures to ensure the safety of your account.
   
   
3. During the cooling-off period, what happens if I request to adjust my transaction limit equal to or lower than my current transaction limit?
   If you request to adjust your transaction limit equal to or lower than the current limit during the cooling-off period, it will be reflected immediately.
   
   
4. How will I know if a cooling-off period is ongoing?
   You will receive notifications via push notification when a cooling-off period starts and ends.

To read a more comprehensive FAQ, click here.