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Maybank2u password reset step-by-step guide

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We’ve made some enhancements to strengthen your banking security! From now on, the MAE app is the only platform to reset your Maybank2u password. This is designed to provide you with a more secure online banking experience.

 

To reset your password, start by clicking on the scenario that applies to you:

SCENARIO 1 - You forgot your Maybank2u password but remember the MAE app PIN

SCENARIO 2 - You forgot your Maybank2u password and forgot the MAE app PIN (or you cannot proceed with scenario 1)

SCENARIO 3 - You remember your Maybank2u password but just want to change it

 

Note: This is only applicable to Individual/Sole Proprietor users, there are no changes for M2U Biz and M2E users.

If you have not yet downloaded the MAE app, click here for more information.

Scenario 1:

Forgot your Maybank2u password & need to reset it? Follow these steps.







Scenario 2 – Step 2A:

Forgot your MAE app PIN? Follow these steps to create a temporary M2U PIN to reset your Maybank2u password.





Scenario 2 – Step 2B:

Already created a temporary M2U PIN? Follow these steps to reset your Maybank2u password.




Scenario 3:

Remember your current Maybank2u password but would like to update it? Follow these steps on the MAE app.


Important Note


Kindly ensure you follow the step-by-step guide for the scenario that applies to you. In the case of 3 failed verification attempts, your Maybank2u account will be blocked for 24 hours.

Frequently Asked Questions (FAQ)


Need more information? Click here to read the Frequently Asked Questions (FAQ).