New Scam Alerts

Please be aware of scammers sending links which open fake login or approval screens in a browser that look like the MAE app and ask for your MAE app PIN.

An example of the scam is as below:

Scammers will send links offering deals that seem too good to be true. Once clicked or accessed, you will be directed to a fake website in a browser and display fake login or approval screens designed to look like the MAE app, asking for your MAE app PIN.

Please be informed that these fake links are not issued by Maybank, and are designed to deceive you.

How to protect yourself?

• If a web browser asks for your MAE app PIN, do not proceed.
• Your MAE app PIN should only be entered in the MAE app as an alternative to biometric authentication (Face ID/Facial Recognition or Fingerprint).
• Always check where you are entering your MAE app PIN. It should only be in the MAE app and never on websites or web browsers.
• Always verify any official Maybank promotions or giveaways through the MAE app or our official website.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotlink at 03-5891 4744 or the National Scam Response Centre at 997 and make a police report.

Please be aware of physical red packets (Angpao) being distributed in public areas or mailboxes, containing cards with fraudulent QR codes and, in some cases, fake Ringgit notes.

An example of the scam is as below:

Scammers will distribute lucky packets containing a card with QR code to claim "free lucky money" or "festive rewards." Once scanned, you are directed to a fake website that asks for your banking details or prompts you to download suspicious files.

Please be informed that these physical packets and the linked QR codes are not issued by Maybank, and are designed to deceive you.

How to protect yourself?

• Do not scan any QR codes found in unsolicited festive packets or random public places.
• Dispose of the packet immediately if you receive one containing suspicious invitations or counterfeit notes.
• Never disclose your digital banking credentials (such as username, password, or TAC) on any website reached through a QR code.
• Always verify any official Maybank promotions or giveaways through the MAE app or our official website.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotlink at 03-5891 4744 or the National Scam Response Centre at 997 and make a police report.

Please be aware of fake SMS using sender ID 66628, claiming Google Pay card transactions.

An example of the scam SMS is as below:

“RM0 MBB Thank you for using your card ending 4253 for MYR2360 at Google Pay 5/2/26. If not performed, please call 03xxxxxx immediately.”

Please be informed that these fraudulent SMS are not sent by Maybank, and are designed to deceive you.

How to protect yourself?

• Please ignore the message, and do not call the number provided.
• Do not click any links provided and never disclose your digital banking credentials (such as username or password) to anyone.
• Always verify your Maybank card transactions via the MAE app or by calling the official number at the back of your card.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotlink at 03-5891 4744 or the National Scam Response Centre at 997 and make a police report.

Please be aware of fraudulent investment schemes that improperly employ the Maybank name and logo, or regulatory bodies to create an illusion of legitimacy.

Scammers will use platforms like Facebook, Telegram, and WhatsApp to promote the fake investment scheme. They may claim to offer exclusive investment opportunities or crowdfunding initiatives, often promoting high returns with little or no risk.

Materials such as investment analysis are shared in the group to give the impression of the scammers’ credibility.

Please be informed that these fraudulent chatgroups are not created by Maybank, and the Bank has no affiliation to the individuals behind them.

How can you protect yourself?

• Always verify the authenticity of the emails or messages directly through the official websites or sources
• Do not click on any suspicious links or scan an unknown QR code.
• Never disclose your banking or digital banking credentials (such as username or passwords) to anyone.
• To check if an investment is legitimate, call Maybank Group Customer Care at 1-300-88-6688 before proceeding.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 and make a police report.

Please be aware of a scam involving fraudulent websites posing as news portals. These sites are spreading false information about a fake investment platform that fraudulently uses the names of Maybank and its leadership. 

In investments, there is no such thing as ‘High Returns, Zero Risks’. If the offer sounds too good to be true, it’s probably a scam.

Always verify information from official sources and remember that these communications, though they may seem legitimate, are designed to deceive you.

How can you protect yourself?

• Always verify the authenticity of the information with the official websites or sources.
• Do not click on any suspicious link or scan an unknown QR code.
• Never disclose your banking or digital banking credentials such as username or passwords to anyone.
• To verify, please call the Maybank Group Customer Care at 1-300-88-6688 to verify the authenticity of any purported investment websites that claim to be linked to Maybank.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

Please be aware of fraudulent letters or emails, seemingly from Maybank, informing customers they've won a prize in a Maybank campaign and requesting a transfer or administrative fee to redeem it. These communications, though they may appear legitimate, are designed to deceive you.

Maybank will never request campaign winners to perform redemption of prizes via non-official channels. Do not respond to such letters or emails as these are NOT valid letters or emails sent by Maybank.

How can you protect yourself?

• Maybank will never request campaign winners to perform redemption of prizes via non-official channels.
• To verify, please call the Maybank Group Customer Care at 1-300-88-6688 to verify the authenticity of any purported ‘Maybank letter’ received.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

Please be aware of fraudulent job recruitment sites, seemingly from Maybank, requesting for your resume and personal details. These websites, though they may appear legitimate, are designed to deceive you.

The scammers may ask you to pay an advance administration fee during the application process or ask you for your bank account or internet banking details to set up salary payments. Subsequently, the scammers will use these details to steal money from your account.

How can you protect yourself?

• Always check the website's legitimacy before applying or sharing information. Cross-reference the job listing directly on the real company's career page, which you should navigate to by typing their official website address into your browser.
• To verify, please call the Maybank Group Customer Care at 1-300-88-6688 to verify the authenticity of any purported Maybank job offer received.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

1. Fake Reward Points SMS

Scammers are sending fake SMS claiming that your Maybank reward points are about to expire. They include a link to “redeem” these points before they supposedly expire. Do not click on any links received via SMS.

Examples of Fake Reward Points SMS

2. Fake Unauthorised Transaction SMS

Scammers are sending fake SMS to warn you of unauthorised transactions on your account and urge you to click a link or call a provided number to verify these transactions. These are attempts to steal your personal information.

Examples of Fake Unauthorised Transaction SMS

How can you protect yourself?

• Do not click on links sent via SMS. Maybank will never send SMS with links or numbers to call.
• The Bank will never ask for your personal or banking information via SMS.
• To verify, visit the official website maybank2u.com.my or call the number on the back of your Maybank card.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

Be cautious of fake emails claiming to be from Maybank or its staff requesting your personal and banking information. These emails may appear legitimate but are designed to deceive you.

Examples of Emails Impersonating Maybank or Its Staff

How can you protect yourself?

• Always check the email address and the body for spelling/grammatical errors.
• Do not click links sent via email. Maybank will never send emails with links.
• Always verify the authenticity of the emails directly via Maybank’s official platforms.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

Scammers are misusing the name of Maybank Investment Bank (MIBG) and Maybank leaders to promote fraudulent investment programmes.

Examples of Investment Scams Misusing Maybank Investment Bank (MIBG) and Leadership Names

How can you protect yourself?

• Do not fall for schemes that promise high returns with little to no risk.
• Be cautious because scammers often exploit the names and images of renowned financial industry personalities.
• Always verify with the Bank.
• Do not click on any suspicious link or scan an unknown QR code.

Think you’ve been scammed? Call Maybank’s 24/7 Fraud Hotline at 03 5891 4744 or the National Scam Response Centre at 997 (8am-8pm daily) and make a police report.

Beware of fake letters that misuse the name and logo of Bank Negara Malaysia, private banks, utility providers, and enforcement agencies to prove their legitimacy.

Examples of Fraudulent Documents

How can you protect yourself?

• Official organisations will never ask you to transfer money to a Maybank account for security purposes.
• Be cautious of scams like these, where scammers often exploit the names and images of renowned financial industry personalities.
• These organisations will never ask for your personal or banking information.