Update your Operating System (OS) and Web Browser

As part of our continuous commitment to providing you with a safe and seamless online banking experience, please be informed that that we are updating our access requirements and transaction limits.

We will be limiting access for unsupported browsers and mobile operating systems (OS) across Maybank2u Web, the MAE app, M2U Biz (web and app), and M2E (web and app) in stages.

Additionally, we are also introducing a 24-hour combined transaction limit of RM20,000. Please note that this limit counts both successful and unsuccessful transaction attempts.

Restrictions will apply to the following browser and mobile OS versions listed below:

1. How do I check or update my mobile device’s OS?
   You will need to go to ‘Settings’ on your mobile device and select ‘About Device’. There should be an option for you to upgrade your OS version.
   
   
2. How do I check or update my web browser (mobile or desktop)?
   Open your browser’s Settings or Help menu and select ‘About [Browser Name]’ to see your current version. If an update is available, follow the prompts to install it, or visit the browser’s official website or app store to download the latest version.
   
   
3. I’m unable to update my mobile device’s OS. What should I do?
   You may need to check if your mobile device is compatible with the required OS version.
   
   
4. What happens if I do not update my OS / web browser in time?
   If your mobile device or browser isn’t updated, you may lose access to the platforms or have lower transaction limits when using the MAE app and Maybank2u web.
   
   
5. Why can only certain OS / browser versions be used?
   The newer operating systems and browsers have the latest security features and fixes that keep your banking safe. Older versions no longer receive security updates, which makes them more vulnerable to risks like malware or unauthorised access.
   
   
6. My mobile device is old and not eligible for an OS update. What should I do?
   We strongly encourage you to download our online banking apps on a compatible mobile device with the required OS versions. If you are upgrading to a new device, kindly be reminded that you are required to activate Secure2u again, either at a Maybank ATM (for MAE app users) or directly in the app (for M2U Biz and M2E users). There will be a minimum 12-hour cooling-off period before Secure2u can be used on the new device.
   
   
7. How does the 24-hour combined transaction limit of RM20,000 work?
   For devices running on older OS such as Android 9, Android 10, iOS 14 and iOS 15, any transactions made via the MAE app and the Maybank2u website are subject to the combined transaction limit of RM20,000 within a 24-hour period. This includes both successful and unsuccessful attempts.
   
   
8. What happens if I reach the 24-hour combined transaction limit of RM20,000?
   Once the RM20,000 combined transaction limit is reached within a 24-hour period, you will not be able to perform any further transactions for the next 24 hours. Any subsequent attempts made will be unsuccessful and will cause the 24-hour period to restart. We recommend avoiding any transaction attempts and wait for the limit to reset.

   After the 24-hour period ends, your combined transaction limit will reset and be made available again. The table below is an illustration of how the combined transaction limit is calculated:

   Time	Transaction Amount	Remaining Combined Transaction  Limit	Outcome
   Monday, 6.00pm until Tuesday, 5.59pm	No transaction
   Tuesday, 6.00pm	RM1,000	RM19,000	Successful (Within the RM20,000 limit. Customers can make any number of transactions within the next 24-hour period as long as you are within the remaining limit.)
   Tuesday, 6.30pm	RM21,000	RM0	Unsuccessful (Exceeds the RM20,000 limit, hence the 24-hour period will restart for security purposes. The transaction limit will reset and be made available again on Wednesday, 6.30pm)
   Tuesday, 10.00pm	RM500	RM0	Unsuccessful (Still within the 24-hour period restriction, as the last transaction attempt made on Tuesday, 6.30pm was unsuccessful. Please note that this Tuesday, 10.00pm attempt will also restart the 24-hour period. You will now only be able to make a transaction after 10.00pm on Wednesday.)
   Wednesday. 10.01pm	RM500	RM19,500	Successful (24-hour limit has been reset)

9. What transactions are part of the 24-hour combined transaction limit of RM20,000?
   

   • Interbank Funds Transfer (IBFT), Interbank Giro (IBG), 3rd Party Transfer
   • Transfer to Tabung Haji and ASNB accounts
   • Maybank2u Online Banking, also known as FPX or DuitNow Online Banking/Wallet
   • Pay Bills or JomPAY
   • Reload
   • Overseas Funds Transfer (Foreign Telegraphic Transfer, Maybank Overseas Transfer, DuitNow Overseas Transfer, Western Union, M2U Visa Direct, Maybank-Bakong Transfer)

   Examples of how the RM20,000 combined transaction limit is applied:

   Scenario	Outcome
   User-set limit of RM2,000 for 3rd-party transfer reached first Transaction(s) performed: RM2,500 via 3rd-party transfer	Unsuccessful Exceeds the transaction limit set by the user. The amount is still counted towards the RM20,000 combined transaction limit. Remaining combined limit: RM17,500
   Combined limit used across multiple services Transaction(s) performed: RM5,000 via IBFT RM8,000 via Pay Bills / JomPAY RM4,000 via Reload	Successful Total of RM17,000 counted towards the RM20,000 combined transaction limit. Remaining combined limit: RM3,000
   Combined limit fully reached Transaction(s) performed: RM20,000 via IBFT	Successful The RM20,000 combined transaction limit is fully utilised. Any subsequent transactions within the next 24 hours will be unsuccessful. The combined transaction limit will reset after 24 hours.

    

For MAE app users, read the step-by-step activation guide here.

For M2U Biz and M2E users, the app will guide you through the activation steps.

For further queries, contact our Customer Care team at 1-300-88-6688 or email us at mgcc@maybank.com.

Older browsers and mobile OS versions no longer receive essential security updates, making them more vulnerable to risks such as data breaches, malware, and unauthorised access. To help safeguard your online banking experience and ensure uninterrupted access, we strongly encourage you to update your browser and mobile operating system to the latest supported versions.

FOR DEVICE OS

Note: We will continue to update these recommended versions based on Apple and Google requirements.

FOR WEB BROWSER

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