Frequently Asked Questions
Secure2u

Frequently Asked Questions

What if I switched to a new Telco and they have given me a new SIM card but the mobile number remains unchanged? What if I have changed to a new mobile number?


No, Secure2u is not tied to your mobile number. It is tied to your username, ID number and mobile device. As long as your mobile number and mobile device remain unchanged, the feature will still be available to you. However, a change in your mobile number will affect your SMS TAC which is still required to perform other selected services or registrations on Maybank2u.

To update your mobile number, here's what you can do:

  1. If you wish to use it for SMS TAC, you may update your number at any Maybank ATM Machines.
  2. If you wish to use it for communication, you are required to update the Bank with your new mobile number by calling our Customer Care hotline at 1-300-88-6688.