Frequent Queries

Digital Banking (Quick Balance)

Register Quick Balance

Timeframe: Immediate

  • Launch Maybank MY apps
  • Select Quick Balance
  • Key in Maybank Account or Credit Card Number, ID Number and Device Name
  • Key in One Time Password (OTP) sent to mobile phone
  • Create PIN number

Quick Touch

For devices that support Quick Touch, customer will be prompted.
Select Activate Quick Touch

Forgot PIN

Timeframe: Immediate

  • Click forgot pin
  • Key in Maybank Account or Credit Card Number and ID Number
  • Key in One Time Password (OTP) sent to mobile phone.
  • Create new PIN number

Reset Mobile Device (maximum 3 devices)

Timeframe: Immediate

  • Launch Maybank MY apps and select Quick Balance
  • Login to Quick Balance
  • Select Settings icon (located at the top right)
  • Select Deactivate Devices
  • Select the registered device to be deactivated and click Deactivate Devices
  • Select Yes to deactivate the device