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Dear Valued Customers,
Please be informed that starting 26 September 2022, new Secure2u activations will be permanently moved from the M2U MY app to the MAE app as part of our continuous effort to safeguard your online banking security. If you are still using Secure2u on the M2U MY app, rest assured that you will still be able to approve transactions as usual.
To further strengthen your online banking security, starting October 2022, the Secure2u feature on the MAE app will be enhanced with a 12-hour activation period when you enable Secure2u on a different device. This helps to prevent unauthorised approvals.
We strongly encourage you to switch to the MAE app as it has all the M2U features and more. The MAE app is available for download on:
Here’s how to activate Secure2u:
Step 1: Launch the MAE app and tap ‘More’
Step 2: Go to the ‘Settings’ menu at the top of your screen
Step 3: Tap ‘Maybank2u’ and proceed to log in
Step 4: Next to ‘Secure2u’, tap the toggle button to enable and then tap ‘Activate Now’
Step 5: Confirm your mobile number and enter the One Time Password (OTP) received via SMS
Step 6: Enter your ID number, confirm your device name, and you’re all set!
- Will this affect me if I’m already using Secure2u on the MAE app?
No. You can continue to approve transactions as usual.
- How do I use Secure2u on the MAE app?
The same way you would use it on the M2U MY app. Simply make a transaction > receive a Secure2u notification on your device > tap the notification to approve or reject the transaction.
- If my Secure2u is already activated on the M2U MY app, can I activate it on the MAE app?
Yes, you can! Once Secure2u is activated on your MAE app, you will start receiving Secure2u authorisation requests via MAE, for transactions made via Maybank2u web, M2U MY app or MAE app. This means you'll no longer receive Secure2u verification via the M2U MY app.
- Why can’t I use Secure2u after I have activated it on my device?
If you have activated Secure2u on the MAE app on a different device after October 2022, there will be a 12-hour activation period before you will be able to use Secure2u. This is part of our continuous effort to safeguard your online banking security.
- I have already registered for Secure2u on the M2U MY app. Can I still use it there?
Yes. You can continue to approve transactions as usual. However, we strongly encourage you to switch to the MAE app for all your Secure2u approvals.
- I am unable to download the MAE app on my device. What do I do?
You will need to upgrade your device or update the operating system on your current device so that it is compatible with the MAE app.