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Unauthorised card transactions

Following recent press releases issued by Association of Banks in Malaysia (ABM), Bank Negara Malaysia (BNM) and payment facilitator iPay88 on the latter’s cybersecurity incident in which card data potentially has been compromised, incident , we would like to assure you that we take your data security seriously and endeavour to further strengthen our security and monitoring of suspicious or fraudulent activities in view of this incident.

We have also put in place various measures, such as dual-factor authentication for secured online transactions and real-time monitoring to detect high-risk transactions as well as out-of-norm card usage behaviour to further protect our card members against risks of fraudulent or unauthorised transactions.

Should we detect any unusual transactions which may require additional verification, we will reach out to you immediately. Below are some suggested tips you may act on if you detect any unauthorised card transaction(s):


Unauthorised card transactions

Unauthorised card transactions can undoubtedly scare you, and in order to spot such transactions, you will have to pay close attention to every transaction on your card or bank statement.


What are unauthorised or fraudulent transactions?

An unauthorised transaction is something that was not performed by you. Fraudulent transactions could be made by a stranger or someone you know who then steals your card or account information for personal benefits or criminal purposes. Listed below are some of the most common ways of how unauthorised transactions are carried out:

Cards and account details intercepted during transit: This happens when you open a new account or get a new debit/credit card and a fraudster intercepts your mail and steals your card or account details.

Skimming: This happens when the information in your card’s magnetic strip is copied by inserting it in an electronic device.

Phishing: These are email traps, where you receive emails from people supposedly working at banks or government agencies asking for confidential details pertaining to your account or debit/credit card.

Account Takeover: This happens when you unknowingly share your personal information, with a fraudster, who then uses it to make online purchases.

Loss of card: If you happen to lose your card, chances are it may land in the hands of a fraudster who will use it to conduct transactions till the time you report it lost and have it blocked.

Card-not-present (CNP) fraud: Here, the fraudster would use your card number and expiry date to conduct a transaction over the phone or mail without needing your physical card. 


What should you do when a fraudulent
transaction is conducted on your account?

It is important to act quickly to protect your account and to stop any further unauthorised transactions. Follow the steps listed below if you find an unauthorised transaction on your account.

Step 1- Contact the bank immediately

Should you detect any irregular or unauthorised transactions on your cards, kindly notify us immediately by contacting our Maybank Fraud Hotline at +60358914744 or Maybank Group Customer Care hotline at 1300 88 6688. 

Step 2- Change your online passwords and PINs

Immediately change your online password and PIN related to your card account to prevent fraudsters from continuing to use your card.

Step 3- Closely monitor your account activity

This can be helpful if you are not sure how your information was compromised. Also, keep a close eye on your card or bank statements and if you notice any signs of fraud, immediately notify Maybank.

With cybercriminals and online fraudsters constantly changing their methods, we advise you to remain vigilant. To learn more about online security, please click here.