Dear Valued Customer,

We're offering Flood Relief Assistance to ease the financial burden of our customers who have been affected by the recent floods in several states.

The Flood Relief Assistance is designed to address the challenges faced by the flood victims, and will include, amongst others, deferment of loan/financing repayment, reduction in monthly instalment or extension of repayment tenure.

Customers can easily apply for the Flood Relief Assistance using the following channels:

1. Send an email to floodrelief@maybank.com and include the following details:

   For Individual customers

   • Name
   • IC number
   • Contact number
   • Type of loan/product (e.g. Mortgage, Hire Purchase, Term Loan Financing)
   • Vehicle number (for Hire Purchase)
   • Affected property address

   For SME/Companies

   • Name
   • Company name
   • Business registration number
   • Contact number
   • Type of loan/product (e.g. Mortgage, Hire Purchase, Term Loan Financing)
   • Vehicle number (for Hire Purchase)
   • Affected property address

2. Visit or call any of our branches, SME Centres, Business Banking Centres or Auto Finance Centres (whichever is relevant) nationwide.

The loans/financing should not be in arrears for more than 90 days at the point of application. We will evaluate all applications on a case-by-case basis.

In addition, we are also offering waiver of fees and charges for selected services such as replacement of debit card, ATM cards and cheque books lost or damaged during floods. For credit cards, we will also provide waiver of late charges.

Our primary concern at this moment is the wellbeing of the community impacted by the floods. We hope that the Flood Relief Assistance will help alleviate the burden of our customers and allow them to focus on the safety of their families and rebuilding their lives.

Customers can also contact the Maybank Group Customer Care Hotline at 1300-88-6688 for further assistance.